CAMPUS POLICE DISPATCHER (Communication Dispatcher I)

This is a full time (37.5 hours/week) , benefited position

BARGAINING UNIT/NON-UNIT: AFSCME

ANTICIPATED START DATE: ASAP

SALARY RANGE: Grade 10, Step 1: not less than $38,286 ($1,472.53 Bi-weekly)

GENERAL DESCRIPTION OF DUTIES

As the first point of contact between students, staff, faculty and the GCC Police Department, be professional when dealing with persons on the phone and in person. Dispatchers should remember that many times callers and those who come to the police department may be upset and the dispatcher should always talk in a calm and rational manner. Treat all persons with dignity and respect. Be cross trained in security-related duties.

EXAMPLES OF ESSENTIAL FUNCTIONS:

• Answer incoming phone lines and provide appropriate assistance to those calls.
• Assist walk-in traffic when the situation dictates.
• Periodically monitor numerous security cameras.
• Promptly answer emergency department phone lines.
• Monitor Fire & Trouble alarms and dispatch appropriate personnel.
• Accurately log all department calls for service, officer activity, assistance provided into the department's computer system.
• Make notifications to College officials and other agencies during emergency and non-emergency situations.
• Maintain certification on the use of any State or Federal Criminal Justice Information Systems (CJIS).
• Assist visitors at the department.
• Support and uphold the department's mission and community-policing philosophy.
• Review logs, postings, trainings, emails, CJIS output at the beginning and throughout your shift.
• Assist officers with community engagement activities.
• Other security-related duties, including providing walking escorts and lockouts for members of the college community, as assigned.

JOB CLASSIFICATION: https://www.mass.edu/shared/classificationspecs/specspers/Communication Dispatcher.doc

MINIMUM TRAINING AND EXPERIENCE* :

• High School Diploma or Equivalent
• Proficiency in Microsoft Office and ability to learn new programs
• Demonstrated skills in interpersonal, written, and verbal communication, as well as exercised diplomacy and functioned efficiently under extreme conditions
• Requires sensitivity to issues of confidentiality
• Ability to work effectively with individuals from diverse backgrounds, commitment, and/or experience

PREFERRED QUALIFICATIONS:

• Experience in law enforcement, security, or dispatching is preferred
• Can demonstrate good customer service skills.
• Ability to work in a fast paced, multi-tasked environment.
• Ability to function calmly & efficiently in all types of situations including emergencies.

ADDITIONAL INFORMATION:

After appointment, appointee must obtain a valid Restricted Radiotelephone Operator's permit issued by the Federal Communications Commission.

• EQUIVALENCY STATEMENT:

Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.

AFFIRMATIVE ACTION STATEMENT:

Greenfield Community College is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, GCC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer by contacting Human Resources by email at humanresources@gcc.mass.edu or by phone at 413-775-1313

ANNUAL SECURITY REPORT NOTICE:

Greenfield Community College's Annual Security Report is available online at www.gcc.mass.edu/webdocs/safety/GCC-Annual-Security-Report.pdf

The report contains crime statistics for the three most recent calendar years for certain locations associated with the College as well as other campus security and personal safety topics such as: crime prevention; campus safety authority; crime reporting polices; campus alerts (Timely Warnings and Emergency Notifications), programs to prevent dating violence, domestic violence, sexual assault and stalking; and other matters of importance related to security on campus.

If you would like to receive a paper copy of the Annual Security Report, you can stop by the Public Safety Office at One College Drive, Greenfield, MA 01301 or you can request that a copy be mailed to you by calling 413-775-1212.

***Greenfield Community College is proud to value diversity in our community of faculty, staff and students and is an Equal Opportunity/Affirmative Action employer. **

THE COMMONWEALTH OF MASSACHUSETTS ACCREDITED BY THE NEW ENGLAND COMMISSION OF HIGHER EDUCATION