Job Overview:

The Front Desk Associate plays a pivotal role as the first point of contact for visitors and clients, ensuring a positive experience and smooth operations within the organization. This position encompasses a diverse range of responsibilities, including administrative tasks, customer service, and organizational support. The Front Desk Associate serves as the face of the company, embodying professionalism, hospitality, and efficiency.

Responsibilities:

• Welcome guests, clients, and employees with warmth and professionalism.
• Answer incoming calls, provide information, and route calls to appropriate individuals.
• Manage inquiries, reservations, and appointments efficiently.
• Maintain a clean and organized reception area.
• Assist with administrative tasks such as data entry, filing, and document preparation.
• Scheduling of Leads
• Schedules and Tracks vehicle maintenance
• Coordinates with the Front Desk Coordinator at the main office for priorities of work
• Provide exceptional customer service by addressing inquiries, resolving issues, and offering assistance as needed.
• Collaborate with various departments to ensure seamless operations and coordination of tasks.
• Generates reports through the CRM as required
• Accept payments from customers and make bank deposits as required

Skills:

• Excellent verbal and written communication skills.
• Ability to communicate effectively with individuals at all levels, both in person and over the phone.
• Professional and courteous demeanor when interacting with clients, visitors, and colleagues.
• Strong customer service orientation with a focus on providing exceptional service to clients and visitors.
• Proficiency in using office equipment such as multi-line phone systems, printers, copiers, and fax machines.
• Basic proficiency in computer skills, including word processing, email, and spreadsheet software.
• Willingness to learn new software programs and tools as needed.
• Strong problem-solving skills with the ability to address issues and find solutions independently.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person