The Program Coordinator provides support to the College & Caree Pathways Division under the general supervision from the Senior Director of Transitional Studies. The Program Coordinator provides inclusive, excellent customer service, while performing a variety of duties and delivering the information regarding college admission, enrollment, the BEdA Programs (includes Transitional Studies, English Language Learning, Open Doors and IBEST (Integrated Basic Education and Skills Training)), CASA Testing processes, and other college services to students, faculty, staff and community members. This position follows the practices, regulations, student confidentiality policies, and other collegial and departmental procedures, established by Green River College and State Board of Community and Technical Colleges and outlined by FERPA (Family Educational Rights and Privacy Act).
This position is encouraged to be committed to Diversity, Equity, and Inclusion through the incorporation of principles of inclusive practices toward the intersectional identities defined by culture, race, ethnicity, sex, gender, sexual orientation, immigration status, disability, religion, veteran status, social status, and age. Given the population’s diversity, it is important to show awareness of other’s social identities and promote a respectful, diverse, equitable and inclusive work environment with effectively addressed concerns. The concerns that must be addressed are listed, but not limited to:

• Maintaining productive work relationships while considering multiple perspectives.
• Articulating the department and division’s commitment to diversity, equity and inclusion and the reasons for its importance.
• Forming respectful relationships with individuals and organizations representing diverse constituencies
• Seeking regular input to better understand diversity, equity, and inclusion issues
• Promoting a collaborative workplace climate that recognizes, celebrates, and rewards diversity, equity, and inclusion.
• Recognizing and addressing incidents of explicit and implicit bias in the workplace.
• Be consistent with remaining actively involved in advancing diversity, equity, and inclusion through active participation in workshops, discussions, and learning opportunities that lead towards racial and social justice and equity. 

ABOUT THE COLLEGE:

Green River College's student body is made up of approximately 41% Academic Transfer students, 34% Professional-Technical, 15% Adult Basic Education, 3% Applied Bachelor degrees. Green River College has four campuses, including the main campus in Auburn, with satellite campuses in Kent, downtown Auburn, and Enumclaw. Green River programs serve high school graduates, Running Start students (dual enrollment in local high schools and the college), those seeking retraining for the workforce, international students, students learning English, and Continuing Education students. Green River's service areas are increasingly ethnically diverse, comprising African Americans, African immigrants, Asian Americans, Asians, Latinx, Native Americans, Pacific Islanders, and Middle Eastern Americans, among other communities.

COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION:

Green River College is committed to enhancing and supporting a diverse campus environment, incorporating principles of equity in order to promote inclusive practices. Diversity is understood in terms of intersectional identities defined by culture, race, ethnicity, sex, gender, sexual orientation, social class, disability, religion, veteran status, immigration status, and age. Given the diversity of our student population and service areas, we encourage applications from faculty, staff, and administrators with demonstrated experience and expertise in supporting, sustaining and serving people from a wide range of backgrounds and collaborating effectively with others.

Customer Service Duties: 

• Provide inclusive, equitable, and professional customer service to students, staff, faculty, and community members 
• Provide direct customer service through various channels including virtual, in-person, email, phone communication
• Explain college policies, procedures, and program information in a friendly, caring, and informative manner
• Schedule appointments for TS, ELL, IBEST students by utilizing available technology 
• Troubleshoot various issues for walk-in student, faculty, and staff

 
Admissions and Enrollment Duties: 

• Schedule orientation and assessment appointments for potential ABE (Adult Basic Education) students 
• Process admission applications for potential ELL students in timely manner, during ELL registration processes
• Maintain the student application data
• Assist in CASAS pre- and post-testing, maintain CASAS inventory and coordinate the CASAS schedule
• Process student enrollment, including add, drop, overload, and swap courses
• Keep the Senior Director of Transitional Studies and the Program Manager of College & Career Pathways informed of quality control issues

Data Reporting Duties: 

• Assist in the preparation, compilation, and coordination of reports and records such as scheduling, registration, and testing, etc.
• Establish and maintain electronic and/or manual file systems or data base files
• Oversee quality control of WABERS (LACES) data, including working with program faculty at on- and off-campus sites, to clarify reporting practices and resolve data discrepancies 
• Oversee WABERS (LACES) data collection
• Create electronic student files to import into WABERS (LACES)
• Enter student data into WABERS (LACES)
• Generate ELL CASAS (STEP) reports
• Generate enrollment reports 
• Generate student contact information reports
• Perform related duties as assigned

Minimum Qualifications:

• High School Diploma or its equivalent
• Two (2) years clerical experience or equivalent professional training
• Demonstrated competence in verbal, written communication and interpersonal skills, and the ability to work positively with students, faculty, staff, and community partners
• Demonstrate multicultural competence (including an awareness and understanding of historically minoritized populations) and maintain an educational and work environment that affirms commitment to equity, diversity, and inclusion.
• Ability to adhere to the highest standards of integrity and honesty and maintain confidentiality 
• Demonstrated ability to work cooperatively, strategically, and effectively
• Demonstrated ability to multitask and prioritize a heavy workload 
• Excellent organizational and time management skills
• Ability to work with students with limited English or students who have extraordinary or multiple challenges in their lives
• Ability to work for a program that has stringent federal and state mandates and strict deadlines
• Ability to troubleshoot, research, resolve, and recall information required
• Ability to multitask, and remain customer-focused, in a high-traffic environment
• Ability to be open to feedback/constructive criticism, development, and continual learning and display an ongoing commitment to learning and self-improvement
• Ability to be self-motivated with a diligent work ethic
• Ability to work independently and as a member of a team 
• Demonstrated proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, SharePoint) and electronic databases 
• Must be flexible and open to additional and variable work hours in the periods of test sessions

Preferred Qualifications:

• Associates degree
• Prior PeopleSoft experience
• Prior work experience with federal and/or state admissions, enrollment rules, regulations, and policies
• Bi-lingual in one of the top seven languages in Adult Basic Education service area: Spanish, Dari, Pashto, Vietnamese, Chinese, Somali, Russian, or Ukrainian

Required Training:

• Non-discrimination 
• Ethics 
• Child Abuse and Neglect 
• Safety Orientation 
• Title IX 
• FERPA
• Security Awareness Training 
• Other training responsive to the changing needs of the College 

WORKING CONDITIONS:
Essential functions of this position may include:
Sitting and standing for prolonged period
Extensive reading
Frequent repetitive finger, hand, and arm movements
Prolonged use of computer and exposure to station screen
Work in the office environment with frequent interruptions

Attach the following with your completed on line application and responses to the Supplemental Questions (located under the tab titled "Supplemental Questions") to be considered for this position.

• A Cover Letter which specifically describes how you meet each qualification
• Resume 
• Supplemental question(s)

(*) Should you have any difficulties uploading the below documents, please contact Neogov tech support at 1-855-524-5627 Mon-Fri 6 a.m. – 6 p.m. pacific time.

All offers of employment are subject to background checks.(Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.) 

At this time, Green River College does not offer H1B Visa.

Green River College is a tobacco free campus.For more information on the tobacco policy, please visit the following link: https://www.greenriver.edu/campus/policies-and-procedures/general-administrative-policies/ga-2-tobacco-use-policy/ 

Jeanne Clery Statement: Notice of Availability of Annual Security and Fire Safety Report— Green River College’s Annual Safety and Fire Report is available online at www.greenriver.edu/CleryASFR, containing mandated information about current campus policies concerning safety and security issues, required statistics, and other related information for the past three calendar years. To obtain a paper copy of the report, please call 253-288-3350. 

EQUAL OPPORTUNITY EMPLOYER:Green River College does not discriminate on the basis of race, creed, color, national origin, gender, gender orientation, age, marital status, religion, disability, genetic information or on any other unlawful basis. The college is committed to preventing and stopping discrimination, including harassment of any kind and any associated retaliatory behavior. 

The following person has been designated to handle inquiries regarding the non-discrimination policies: Executive Director of Human Resources, 12401 SE 320th Street, Auburn, WA 98092-3622, 253-288-3315. To receive this information in an alternate format, please contact Disability Support Services at (253) 833-9111, ext. 2631; TTY (253) 288-3359.