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CUSTOMER SERVICE REPRESENTATIVE JOB DESCRIPTION
Position Title: Customer Service Representative
Reports To: Operations Manager and/or Office Manager
Summary
The Customer Service Representative (CSR) is responsible for growing sales by partnering with other franchise staff to provide outstanding customer service to all TWO MEN AND A TRUCK® customers through in-depth knowledge of company products and services.
Essential Job Functions
Supervisory
This position has no direct reports
Education/Experience
§ High school diploma or general education degree (GED) is required. Associates degree in related field preferred
§ A minimum of six months to one year of customer service and/or office experience is required; Outside or inbound sales and/or TWO MEN AND A TRUCK® or moving industry experience is preferred
Skills/Knowledge/Abilities (SKA) Required
§ Excellent customer service skills (friendly, courteous and helpful)
§ Good organizational and time management skills
§ Ability to analyze and solve problems effectively
§ Accurate; consistent attention to detail
§ Demonstrated understanding and application of effective selling strategies and techniques
§ Confidence to initiate customer contact, and comfortable asking for the sale
§ Strong team player who works productively with a wide range of people and personalities
§ Comfortable in a fast-paced environment; able to adapt quickly to changing priorities
§ Basic computer and keyboarding skills
§ Able to perform basic business math
§ Able to present a professional image at all times to customers and vendors
§ Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK® Core Values
§ Bilingual is a plus
Work Environment
Work is generally performed in an office setting with no unusual hazards. Travel is not regularly required, but may be necessary for training purposes.
The qualifications listed above are intended to represent the minimal skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as absolute standards, but as general guidelines that should be considered with other job-related criteria.
TWO MEN AND A TRUCK®* is an Equal Opportunity Employer. Diversity is valued and TWO MEN AND A TRUCK*® will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an “at will” basis. Nothing herein is intended to create a contract.
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
Compensation package:
Schedule:
Ability to Relocate:
Work Location: In person
Full Time
$42k-56k (estimate)
02/23/2024
06/20/2024