Job Description

This position requires providing phone-based customer support to resolve customer questions, inquiries, requests, and problems in an accurate, efficient, and timely manner. Provide a high level of customer service in accordance with policies and guidelines; analyze each situation to determine an appropriate solution and response in a fast-paced work environment. Training is provided.

Duties:

• Answering Phones Promptly
• Scanning & Filing
• Data Entry - Entering & Updating Customer Accounts
• Supporting Other Departments
• Light Scheduling
• Daily & Monthly Reports
• Organizing
• Maintaining Customer Satisfaction
• Activating Alarm Communicators
• Troubleshooting Alarm Systems

Must be a team player, punctual & reliable, have a sense of urgency, self-motivated, quick learner, willingness to learn, and strong attention to detail.

Work Remotely

• No

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person