• Collect and analyze volunteer data to guide decisions and strategy for recruitment, retention, and recognition.
• Coordinate administrative details such as hours tracking, birthday emails, waiver collection, survey/thank you participation emails, maintaining volunteer lists, sending reminder emails and e-blasts.
• Help improve and streamline current systems and programs for better efficiency and use.

• With the Volunteer Services Manager, develop comprehensive marketing plans with specific strategies and timelines to recruit new day and regular volunteers and deepen of engagement of existing volunteers.
• Create and update marketing collateral including fliers, e-newsletters, and volunteer webpages. 
• Identify and attend volunteer recruitment outreach opportunities such as presentations, tabling events, fairs, expos, etc. 
• Create and edit volunteer outreach emails and postings for recruitment of new and lapsed volunteers. 

• Ensure clear and timely communication with volunteer groups to quickly schedule volunteer days.
• Deliver trainings and orientations to prepare new volunteers for their roles. 
• Oversee the volunteer experience while volunteers are onsite, ensuring the delivery of a quality experience that results in high levels of volunteer satisfaction. 
• Coordinate with group leaders to ensure volunteer reliability and attendance during volunteer events.

• Plan and execute annual volunteer recognition efforts. 
• Attend groundbreakings and dedication events. 

• Ability to juggle multiple projects simultaneously with a high level of attention to detail. 
• Capability to speak to and dynamically engage with groups in public settings.
• Some experience working with databases; Ability to analyze information, work independently and prioritize effectively; excellent follow through and successful in meeting critical deadlines Uses data to inform decisions and identify areas for improvement.
• Exemplary written and oral communication and interpersonal skills.
• Ability to maintain a professional and friendly manner. 
• Proficient in Outlook, Word, Power Point and Excel.
• Commitment and sensitivity to clients of diverse populations & socio-economic background.
• Ability to work in a fast-paced, open, team-oriented, business casual office.
• Ability to work weekends both Saturdays and Sundays when needed.
• Must have a valid CA driver’s license and cleaning driving.
• Must have access to the ongoing use of a personal vehicle for outreach and volunteer events across our tri- county region. ( SF, Marin and San Mateo counties)
• Must be able to pass background check(In accordance with state and county law: convictions do not necessarily rule out employment, it depends on the nature and severity of the conviction and is evaluated on a case by case basis, check is conducted on last 7 years only.) 

• Bilingual- Cantonese or Spanish speaking a plus. 
• Salesforce experience helpful, but not necessary. 

• This job operates in a professional office environment.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Periodic presence off-site (at construction, home repair, playhouse build, and community gardens sites) needed as well.
• This role can require work on weekends- Saturdays and Sundays, and outside the office in the areas we serve, which is approximately 20% – 30% of the time. 

• This is a largely sedentary role; however, some filing is required.
• This position also works at events where physical labor is expected. 

Job Summary