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Member Service Specialist
$30k-36k (estimate)
Full Time 0 Months Ago
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Greater Midland North Family Center is Hiring a Member Service Specialist Near Midland, MI

Greater Midland – Member Service Specialist
We need professionals like you!

The Position
The Member Service Specialist is a front-line staff member who is responsible for delivering professional, member centered customer service to all members, guests and program participants.

Major Job Responsibilities

  • Provide friendly, courteous, prompt and professional service to all guests within the facility.
  • Inform guests about, and provide accurate information regarding facility services, programs, schedules, costs, membership, policies and all other current events happening in Greater Midland.
  • Accurately complete any required paperwork including, but not limited to, membership applications, activity registrations, and timecards.
  • Process memberships, program registrations, and take payments for various items/activities.
  • Accurately input applicable information into system and reconcile with bank deposit at end of day.
  • Unload and organize donated items, including food deliveries.
  • Deliver superior telephone service by ensuring calls are routed correctly, timely and answer inquiries effectively.
  • Listen to any concerns by guests, members, or program participants; facilitate a resolution if applicable.
  • Facilitate and respond to emergency situations via emergency action plans.
  • Maintain a clean and organized work environment.
  • Embrace and demonstrate the values of Greater Midland.
  • Support our vision: Promote vitality, build belonging and serve with heart.

Qualification Requirements

  • Must be 18 years or older
  • High school diploma or equivalent GED
  • Strong interpersonal skills with ability to multitask in a fast-paced environment
  • Basic math and computer skills
  • Must be able to pass an ICHAT background check
  • CPR/First Aid preferred
  • 1-year minimum experience in customer service related work preferred

Why Should You Apply?
As a part-time employee of Greater Midland:

  • You will have the opportunity to make a lasting impact on individuals while gaining valuable hands on experience.
  • You will be given on-the-job training!
  • You will enjoy a predictable schedule: Mon-Fri 1pm-6pm. Some weekends required.
  • You will receive: a free premier membership at any of our centers with the ability to upgrade to a family membership and significant discounts on Greater Midland programs and services.

How to Apply: If you believe you are a match for this position, we welcome you to fill out our application by clicking this link: https://form.jotform.com/223343923459157

About Greater Midland: Greater Midland promotes vitality and builds belonging through recreation, wellness and social services that encourage the lifelong pursuit of learning, personal fulfillment, and good health. We respect differences and promote equality for all, offering programs and services that reflect the community’s needs. Founded in 1919, Greater Midland’s seven operating units have grown to include Midland Community Center, Coleman Family Center, Corporate Wellness, Curling Center, North-End Fitness Center, North Midland Family Center, and Tennis Center. We employ more than 500 people county-wide and positively impact an estimated 80% of City of Midland residents with 60% of those living in Midland County. Learn more at www.greatermidland.org.

(Job Code: GM1057)

Job Type: Part-time

Pay: $11.00 per hour

Benefits:

  • Employee discount

Experience level:

  • 1 year

Schedule:

  • Monday to Friday
  • Weekend availability

Work Location: One location

Job Summary

JOB TYPE

Full Time

SALARY

$30k-36k (estimate)

POST DATE

05/20/2023

EXPIRATION DATE

05/23/2024

Show more

Greater Midland North Family Center
Full Time
$44k-56k (estimate)
11 Months Ago

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