Description

Job Summary:

The IT Support Technician provides desktop support and general maintenance for GLCAC desktop computers as well as basic support for other IT systems such as telephones, copiers, and other IT equipment. The IT Support Technician will provide support with the configuration and management of cloud applications.

Essential Functions/Key Responsibilities:

• Provide end user support in diagnosing / repairing PC hardware and software problems.
• Provide end user support to assist staff in increasing efficiencies using computer, copier and telecommunications equipment.
• Setup and installation of desktop computers.
• Establishing a preventive maintenance program including virus checks, update virus software, load software patches, perform operating system upgrades and utilities.
• Handle inquiries from staff on computer related questions (Help Desk Information)
• Maintain IT hardware inventory including computers, copiers and other network devices.
• Assist IT with setup and training of staff with telecommunication equipment.
• Respond to help desk request from users and update the progress and resolutions in the help desk system in a timely manner.
• Assist IT director in the maintenance and updating agency website and intranet
• Maintain IT hardware inventory including computers, copiers and other network devices.
• Provide end user training on agency supported software and desktop OS software.
• Other IT related tasks as needed

Skills & Qualifications:

• Bachelor’s degree in computer science field with 3 years of experience in IT support
• Experience with Windows 10, 11, Office 365, Mac hardware and software.
• Ability to communicate technical information, both verbal and written, to a wide range of end-users
• PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
• Maintains quality customer service skills, a strong work ethic, and is a team player with the ability to work independently. Must possess above average organization skills, excellent communication skills, and can demonstrate problem solving skill
• Relevant and recent IT certifications (ie. CompTIA, MSCP, CCNA, etc.)
• Must have a suitable CORI and SORI completed within the first thirty (30) days of employment.
• Ability to work effectively with and meet the needs of people from a diverse range of backgrounds, cultures, and identities, including underserved communities and people from the different racial groups, socioeconomic statuses, nationalities, and languages that make up GLCAC’s clientele, to support the agency’s mission of building a more diverse, equitable and inclusive organization for employees and clients alike.

Other:

Supervisory Responsibility:  No

Travel: Local travel required.

Physical Demands: This job regularly requires the employee to sit, walk and stand as well as use hands repetitively to handle or operate standard office equipment. The employee is occasionally required to kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment: This job operates in a professional office environment and uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, fax machines.

Qualifications