Greater Family Health is a multi-site federally qualified health center providing comprehensive medical, dental, and behavioral health services within the Chicagoland area. Our mission is to provide quality, affordable health care for all including those without the ability to pay.

We currently have health centers in DeKalb, Elgin, Franklin Park, Hanover Park, McHenry, Palatine, Streamwood, Sycamore, and Wheeling. We are financially and programmatically stable and are continuing to grow. We are Joint Commission Accredited and are PCMH Certified. For more information, visit our website, http://www.greaterfamilyhealth.org.

Your Goal

• This position is responsible for supervising call-center staff in the absence of the Call-Center Coordinator, including answering phones, scheduling appointments, data entry, distribution of messages, interviewing candidates, and creating new hire training schedules.

Job Responsibilities

• Assist the Call Center Coordinator in the creation and execution of schedules, participate in the hiring process of new employees, and complete monthly call center reports.
• Oversee patient escalations and/or complaints as necessary.
• Answer all incoming phone calls to the Call Center, determine callers’ needs, and respond accordingly.
• Take complete and accurate messages, schedule appointments for patients, and enter pertinent patient information into EPM/EHR System completely and accurately.
• Check and distribute voicemail messages.
• Report to all scheduled work sites and shifts on time and fully prepared to engage in all job responsibilities; location of work sites and shifts will change at the discretion of the supervisor.
• Engage in all offered training, consultations and supervisions made available. Fully and professionally respond to and implement directives and advice offered by all supervisory and training personnel, as well as professionally offered feedback from coworkers.
• Perform other duties as assigned.

Perks Just For You:

• Paid Training
• 401(K)
• Medical, Dental and Vision Insurance
• Life Insurance, Short-term and Long-term Disability
• Paid-Time Off (Vacation, Sick, Personal, Holidays)

What You'll Need

• Bilingual in Spanish required.
• High School Diploma or GED Certification.
• Previous call center or medical experience, as well as EPM/HER system experience preferred.
• Possess strong communication and organizational skills.