2 Service Screener Jobs in Nacogdoches, TX
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Greater East Texas Community Action Program is Hiring a Service Screener Near Nacogdoches, TX
- Answers phone courteously and professionally at all times. Calls going to voice mail during regular hours of work should not be routine but only done when unavoidable.
- Obtain client's name and phone number on a dated pad when busy with other clients, returning calls timely, within the same day or first thing the following morning.
- Taking client information on the phone, ensuring all information is correct and complete. Keeping the phone time as short and as professional as possible, which includes gathering and sharing pertinent information needed for assistance only.
- Know county resources to be able to refer clients for assistance that is not offered by GETCAP.
- Inform the customer of what is needed for the appointment, filling out information sheets, and collecting information needed for the interview, ensuring that the information is correct and complete.
- When the Case Manager has a client in the office, take a message for the Case Manager, making sure not to interrupt them during the interviewing processes and relaying the message as soon as possible.
- When the Case Manager is interviewing, the service screener will greet customers and help in any way possible until the Case Manager is available to take over.
- Be on time and in the office every day as scheduled. When you will be out, notify the immediate Supervisor or Executive Director in advance if possible.
- Limit outside distractions (visitors, sharing family/personal information with the client, and personal calls on agency phone and/ or cell phone).
- Use of internet for office purposes only: no games, Facebook during working hours.
- Copying & sending faxes to Case Managers/delivering faxes.
- Maintain a neat and orderly desk/office space
- Help maintain the flow of office to get work done in a timely and professional manner. Assist case managers as needed to make sure the office runs smoothly at all times.
- Any other duties as requested by the Immediate Supervisor or Executive Director.
Job Summary
Part Time
Social & Legal Services
$33k-40k (estimate)
02/02/2024
05/27/2024
get-cap.org
JACKSONVILLE, TX
100 - 200
1965
LINDA CRAWFORD
$10M - $50M
Social & Legal Services
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The following is the career advancement route for Service Screener positions, which can be used as a reference in future career path planning. As a Service Screener, it can be promoted into senior positions as a Receptionist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Screener. You can explore the career advancement for a Service Screener below and select your interested title to get hiring information.
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