Job Summary:

Functions as a clinical resource to insure that medical services are delivered in a safe and efficient manner, addressing patient needs as expeditiously as possible. The nurse utilizes the nursing process to assess, diagnose, plan implement and evaluate care at the center. The nurse is an integral part of the health care team who collaborates with other health team members and the center manager to facilitate patient flow. The nurse also insures that case management and ancillary services are provided as necessary.

Essential Functions:

1. Serves as a clinical team leader, and provides oversight of day-to-day clinical activities working closely with the center manager. Maintains communication with providers to facilitate patient flow.

2. Provides recommendation to center manager for administrative and corrective actions of Administrative Medical Assistants, Clinical Medical Assistants and Medical Interpreters/Scanners.

3. Provides clinical training to medical assistants, and supervises competency evaluations.

4. Responsible for supervision of clinical telephone messaging at the center. Works with providers and center manager to insure that responses take place in an appropriate and timely manner.

5. Provides direct nursing care to patients, including performing assessments, nursing procedures, and assistance with procedures.

6. Provides health teaching and counseling to patients and families. This may include communication of test results, medication changes, etc.

7. Assesses patient requests for same day services, and works with Providers and Center Manager to insure that patient needs are addressed appropriately.

8. Expedites patient flow through the implementation of standing orders or policies for medication refills, referrals, and immunizations. Insures that clinical medical assistants are familiar with standing order protocols and follow them appropriately.

9. Manages the immunizations process, including inventory and record keeping. Insures that vaccines are stored properly. Supervises immunization administration process, and educates staff regarding proper technique and current recommendations.

10. Manages the Vaccines for Children (VFC) program, to include, Provider enrollment and coordination of inactive sites.

11. Monitors laboratory services, including review of quality control, oversight of inventory and record keeping. Insures that supplies are stored properly. Supervises specimen collection process and in-house testing, and educates staff regarding proper technique and current recommendations.

12. Supervises maintenance of medication and medical supply inventory, including monthly expiration process. Provides oversight of Patient Assistance Program.

13. Primary liaison between the Quality Director and Chief Medical Officer for immunization and vaccination best practices. Monitors compliance and reports issues to Center Manager.

14. Conducts immunization and vaccination audits at all GBMS center locations.

15. Provides ongoing staff development including orientation, competency testing and training consistent with GBMS needs, goals, and objectives.

16. Demonstrates proficiency in the use of the EMR, serves as a clinical resource.

Nonessential Functions:

1. Participates in team/staff meetings; attends in service meetings and applicable workshops.

2. Completes other projects and duties as assigned by the Chief Operating Officer.

3. Performs other duties as assigned.

Competencies:

1. Quality

2. Respect

3. Professionalism

4. Teamwork

5. Commitment

Supervisory Responsibility

1. Clinical Medical Assistant

Managerial Responsibilities

1. None

Minimum Qualifications

1. Current Registered Nursing License in the State of Maryland.

2. Bachelor’s degree in Nursing or an equivalent field of study preferred.

3. Insurability (malpractice)

4. Current Cardiopulmonary Resuscitation Certificate (CPR)

5. ACLS or Advanced Life Support within 12 months of employment, if appropriate

Substitutions

None

Core Competencies Needed

Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully, develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Communication Skills - Listen and verbally in order to solve problems and provide information and direction, ensuring the experience is a positive one. Record issues and resolutions to maintain accurate records and data for further analysis by management.

Analytical Skills - The ability to tackle a problem by using a logical, systematic, sequential approach. Possess creative thinking, learning, systems thinking and problem solving. Must be effective at defining and solving problems in order to ensure that the real, underlying challenge is understood and that solutions actually address it.

Healthcare Systems - Knowledge of healthcare and medical terminology.

Risk Management - Confidentiality principles and laws, maintain compliance with government contractual mandates.

Work Environment

This job operates in an outpatient office environment. This role is frequently exposed to fumes or airborne particles, and high stress situations or events.

Physical and Mental Demands

1. Ability to cope with stress.

2. The person in this position needs to occasionally move about inside the office

3. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.

4. The person in this position frequently communicates with patients and/or employees. Must be able to summarize and exchange accurate information.

5. Must be able to lift or catch patient weighing more than 50 pounds in the event of emergency.

6. Performs with frequent interruption or distractions.

7. Adjust priorities quickly as circumstances dictate.

8. Ability to interact appropriately with colleagues for different purposes in different context.

9. Ability to perceive the nature of sound.

10. Expressing or exchanging information by means of the spoken word, or to convey detailed spoken instructions accurately, loudly or quickly.

11. Ability to judge distances and spatial relationships to perceive objects where and as they actually are.

12. Cognitive ability to analyze, count, summarize and synthesize information from multiple sources.

13. Ability to recognize social or professional behavioral cues.

Language Skills

Ability to read and interpret written or verbal documents and instructions. Ability to speak effectively to patients, employees and/or stakeholders of the organization.

Travel

Must be able to drive between Greater Baden Medical Services, Inc. locations.