1 Food Outlet Supervisor Job in Perryville, MD
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Great Wolf Lodge is Hiring a Food Outlet Supervisor Near Perryville, MD
Pay: $22 per hour
At Great Wolf, theFood Outlet Supervisorbrings joy to families through involvement in daily food outlet and lodge operations. This leadership role is critical in executing on business requirements, supporting the food and beverage team, and interacting with guest and pack members to enhance their experience and maximize profitability.
Essential Duties & Responsibilities
- Supervises daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments
- Assists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, ensuring staff breaks
- Ensures that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift while always adhering to sanitation, safety, and alcohol beverage control policies
- Provides coaching, encouragement, and recognition to pack members regularly
- Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members
- Responds to pack/guest concerns and escalates to leadership as appropriate
- Understands and participates in scheduling of staff, execution of labor management and forecasting
- Provides supervisory and administrative support for food and beverage operations including; scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties and personnel related matters
- Performs daily audits per procedure to ensure optimal operation to standards
- Conducts daily stand up meetings with food and beverage pack to prioritize the day and facilitates feedback from Pack Members
- Monitors performance of staff, providing real time feedback and coaching
- Participates in recruitment process and selection of talent for the F&B staff
- Partner with F&B leadership to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS
- Participate in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.
- Maintains quality of operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repair
- Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
Basic Qualifications & Skills
- High School diploma or GED
- Minimum of 1 year experience in a food service leadership capacity
- Minimum of 1 year experience utilizing Point-of-Sale (POS) technology
- Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook
- Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
- Basic math skills (addition, subtraction, etc.) as they apply to cash handling
- Proficient in both written and spoken English
- Ability to work flexible schedule including nights, weekends, holidays as needed
Desired Qualifications & Traits
- Associates degree or higher in hospitality or related field
- Prior experience with Micros POS
- Serve-Safe and/or TIPS certification
- Previous hotel experience, preferably in a large family resort or hotel
Physical Requirements
- Able to lift up to 30lbs
- Able to bend, stretch, and twist
- Able to stand and walk for long periods of time
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Job Summary
Full Time
Accommodations
$41k-52k (estimate)
03/27/2023
05/01/2024
greatwolf.com
CONCORD, NC
3,000 - 7,500
1997
KIM SCHAEFER
$500M - $1B
Accommodations
Related Companies
About Great Wolf Lodge
Great Wolf Lodge is the brand leader in the indoor water park resort industry. Great Wolf Lodge provides an easy and unforgettable escape for families. Our lodges each feature a unique design. Extraordinary attractions and entertainment options sit side-by-side under one roof. Family time is easy with carefully crafted experiences. There's excitement outside of the water park, too. Get your wands at the ready with MagiQuest. The exclusive mystical interactive adventure game soars as one of our most popular activities. Discover many other engaging attractions. These include a ropes course, clim...bing wall, miniature golf, family bowling, arcade, and more. And kitchen facilities are completely nut-free to help put concerned parents at ease. Each nights stay in our oversized family-friendly suites, grants two full days of unlimited access to the water park. A host of daily complimentary family events augments our exceptional value. Take the fun and creative class, Yoga Tails. Curl up for Story Time by the fireplace and engage in a high-energy dance party. The Great Wolf Kids characters meet and greet guests throughout the day. History In 1997, Great Wolf Resorts opened its first resort in Wisconsin Dells, WI. The 117-suite Black Wolf Lodge featured a first-of-its-kind 20,000-sq. ft. indoor water park. The indoor resort concept was a runaway success. Just two years later, we expanded to offer 309 suites and doubled the size of the indoor water park space. The resort, renamed Great Wolf Lodge, spurred a new industry trend. First-rate accommodations came together with outstanding family recreational activities, all under one roof. More lodges soon followed and we now operate more than 18 lodges coast to coast. For more than 20-years Great Wolf Lodge has brought joy to families. We'll continue to grow and look forward to introducing our unique style of family entertainment to even more families.
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The job skills required for Food Outlet Supervisor include Leadership, Scheduling, Point of Sale, Conflict Resolution, Cash Handling, Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Food Outlet Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Food Outlet Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Food Outlet Supervisor positions, which can be used as a reference in future career path planning. As a Food Outlet Supervisor, it can be promoted into senior positions as a Fast Food Assistant Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Food Outlet Supervisor. You can explore the career advancement for a Food Outlet Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Food Outlet Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Food Outlet Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Food Outlet Supervisor job description and responsibilities
Food Outlet Supervisor oversee all restaurant operations to ensure that restaurants run smoothly.
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Food Outlet Supervisor are responsible for the daily operations of businesses that prepare and serve food and drinks to customers.
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First and foremost, Food Outlet Supervisor supervisors are responsible for the quality of the food served to the customers, a role that begins before the food even reaches the customer.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Food Outlet Supervisor jobs
Previous supervisory experience in the hospitality industry are highly preferred by most employers.
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Ultimately, a top-performing Food Outlet Supervisor should be able to achieve exceptional customer service and ensure that customers have a pleasant restaurant experience.
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To be successful in this job role, you should work for long working hours as well as on weekends as and when required.
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There are no mandatory educational requirements to become a Food Outlet Supervisor.
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Step 3: View the best colleges and universities for Food Outlet Supervisor.
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