** Treasury Management Operations Support Specialist**

**Job Category****:** Operations **Requisition Number****:** ELECT02375 Showing 1 location **Job Details**

**Description**

**General Description and Essential Functions**

This position requires completing the various daytoday functions within the Treasury Management Operations department. Essential functions for the position are listed below:

Prepare, analyze, and accurately process requests while following bank and regulatory guidelines and procedures.

Exercise discretion, strong interpersonal skills and independent judgment with respect to assigned job functions.

Understand how multiple software platforms work together, troubleshoot system problems and solve technical issues.

Communicate with bank personnel and/or customers to guide them through a series of actions to troubleshoot and resolve complex issues with little or no supervision.

Maintain or exceed established service level agreements and guidelines for quality resolution of service requests

Process and maintain documentation according to applicable regulations/rules and comply with audit standards

Participate in meetings and training seminars as required to stay current on laws or regulation changes

Demonstrate complete understanding of all systems in order to complete testing for system updates, conversions and as needed for projects.

Able to identify customer service issues, system issues and possible high risk payments that should be escalated to management for oversight. Be part of the solution.

Demonstrate teamwork for the benefit of your department and GWB as a whole.

Meet or exceed department standards for production and quality of work.

**Qualifications/Experience**

High school diploma or equivalent required.

1 year banking experience or experience with banking systems preferred.

Intermediate computer knowledge with the ability to assist customers in troubleshooting hardware/software issues.

Accurate data entry/transaction processing.

Adequate written and verbal communication skills.

Detail oriented.

**Job Expectations**

Perform other job-related duties or special projects as assigned.

High level of professionalism with internal and external customers

Flexibility to adapt and work in a fast-paced and changing environment.

**Qualifications**

**Skills**

**Preferred**

**Microsoft Word** *Novice* **Microsoft Excel** *Novice* **10 Key** *Novice* **Behaviors**

**Preferred**

**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well

**Team Player****:** Works well as a member of a group

**Dedicated****:** Devoted to a task or purpose with loyalty or integrity

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**Motivations**

**Preferred**

**Growth Opportunities****:** Inspired to perform well by the chance to take on more responsibility

**Job Security****:** Inspired to perform well by the knowledge that your job is safe

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**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)