GENERAL DESCRIPTION

Under general supervision, but following established policies and procedures, as well as all applicable banking laws and regulations, including BSA and AML, is responsible for processing Debit Card applications and assisting customers and banking center personnel with questions regarding Debit Cards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Responds to all internal and external customer inquiries in a timely, effective, and professional manner. This may include but is not limited to processing debit card cancelations, processing debit card reissue requests, verifying card profiles, and updating card statuses. This duty is performed daily, about 25% of the time.
2. Responsible for completing and processing debit card, POS, ATM and ACH disputes, which may include researching information related to the dispute. This duty is performed daily, about 30% of the time.
3. Maintains a strong working knowledge of the fraud software designed to monitor account activity from multiple touch points to identify suspicious or fraudulent transactions. This duty is performed daily, about 30% of the time.
4. Monitors core report(s) to ensure transactions adhere to policy and procedures. This duty is performed daily, about 10% of the time.
5. Provides technical support for the debit card Instant Issue software and hardware. This duty is performed daily, about 5% of the time.
6. Perform any other related duties as required or assigned.

EDUCATION AND EXPERIENCE
High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 0 to 6 months related experience and/or training. Or equivalent combination of education and experience.

PHYSICAL ACTIVITIESThe following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Highly repetitive, low physical. Highly repetitive type of work which requires concentration in the performance of tasks for consistent time cycles as prescribed by the tasks.

While performing the functions of this job, the employee is regularly required to sit; frequently required to use hands to finger, handle, or feel, reach with hands and arms; and occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl, talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision; and color vision.

Great Southern Bank is proud to be an Equal Opportunity Employer, treating all candidates and employees equitably without regard to race, color, gender, religion, national origin, ancestry, age, disability, protected veteran status, gender identity, sexual orientation or any other basis prohibited by law.

Monday - Friday 8:00 AM - 5:00 PM; 8:00 AM - 12:00 PM

Total Hours: 40

Job Grade: 2

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