Description

Division/Department: Food & Beverage

Job Title: Crown and Concession’s Attendant 

Reports To: Back of the House Manager/Front of the House Manager

Type of position: Non-Exempt / Hourly 

Employee Classification: Seasonal

Location: Food & Beverage Depot Office

Compensation: $12.00 per hour plus tips

Job Summary: To provide an excellent experience for our guests through proper steps of service and maintain a great work environment. To ensure the comfort and safety of passengers aboard the train. To serve snacks and beverages in a safe and professional manner. Enhance guest experience with prompt, courteous service and narratives.

Essential Duties and Responsibilities:

• Checks with MOD for daily numbers and objectives.
• Ensure that the service is at all times performed in a professional manner and to the style as specified by Food & Beverage Management.
• Inspect passenger car for daily excursion by ensuring cleanliness, proper setup, and supply levels.
• Provide a snack and drink service during excursion.
• Ensure that all guest wishes are met as far as reasonably possible.
• Provides information regarding train route, layovers, box lunches, board/de-boarding, historical narratives, and safety information to passengers.
• Engage customers demonstrating strong customer service skills as part of the overall team.
• Be in complete uniform at all times during shift.
• Aids with crown seating and boarding. 
• Maintains a clean and sanitary environment in compliance with all local and federal health codes.
• Adhere to company service standards, procedures and policies.
• Assist in one of several concession areas during the excursion layover for a minimum of 20 minutes. Rotating shift between food trailer and concession car during layover.
• Assist guests with use of QR code menu for alcohol sales and comment cards.
• Other duties as requested.

Requirements

Education, Skill and Work Experience Requirements:

• Ability to communicate effectively in both written and spoken English.
• Must be self-motivated and disciplined.
• Must be at least 18 years of age. Will be required to sell beer and wine.
• Minimum of one year customer service experience which includes cash handling.
• Good balance/equilibrium: not affected by motion and able to travel by train.
• Must possess organizational skills with ability to multi-task while prioritizing workload with practical, flexible, and innovative approach to work.
• Ability to communicate successfully with a variety of personalities and function effectively as a member of a team.
• Available to work a variety of shifts including weekends and holidays. 
• Must have a professional appearance with good personal hygiene.
• Must pass a pre-employment background check.
• Able to maintain dependable work attendance and flexibility with assigned work schedules.
• Knowledge of Square and wireless technology to process payment transactions.
• Capacity for cash handling and daily reporting skills.
• Potential for upselling both alcoholic and retail items aboard train.

Work Environment:

• Able to work long days may require prolonged standing and lifting of objects up to 50lbs. 
• Able to work with many types of personalities and able to work out problems and resolve conflicts.
• Able to work in all types of weather, including temperature from 0 to 100 degrees, as well as rain, shine, or snow.

This is a job description, not intended to be specific. We work as a team at GSMR, and you may be asked to do additional tasks.