Employees are Our Greatest Asset Privately held, Great Northern is one of the nation’s largest independent producers of corrugated packaging. For more than five decades, customers have turned to Great Northern Corporation for integrated, comprehensive packaging solutions in industrial, commercial and retail markets. Great Northern exists to live out the core values established by our founders – integrity, personal growth, entrepreneurial spirit, and a shared future. Our vision, “We help our employees win through personal growth and a shared future” is a call to action to deliver on building a people-centric culture, developing leaders from within, and sending people home fulfilled about their role and contributions. The “win” for everyone is a trusting and collaborative culture that helps us be at our best every day. Our mission statement, “We help our customers win by doing what others can’t or won’t” gives us a clear purpose and raises the bar for performance. Doing what others “can’t or won’t” for our customers is demonstrated by a willingness to serve customers, value-added partnerships and proactively developing innovative solutions to our customer’s challenges. We are excited that you are looking to join our great culture. Here are some details about the position. POSITION SUMMARY Under general supervision and following established procedures, handle and follow through on customers’ requests for service and product information in support of sales activity. Processes orders for products received by mail, telephone, or personally from customer or company employee. Interacts directly with customers and vendors. All job responsibilities are to be performed in strict adherence with the Company’s Mission/Values Statement and in accordance with established standards for external customers as well as internal customers. ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING. OTHER DUTIES MAY BE ASSIGNED. Communicates via phone/email with customer to assure information is managed. Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer. Provides price quotations for customers, prospective customers, and sales people. Provides administrative support and service for Sales and Management as needed. Writes, types, or edits orders, or enters data accurately into computer, to determine total cost for customer. Records or files copies of orders.Interfaces with Sales Rep and Estimating to establish pricing. Informs customer of changes for orders and PO’s, manages pricing on PSF’s. Works with customer to assure PO’s are accurate and pricing is final prior to invoicing. Interfaces with Accounting to assure accuracy in invoicing. Manages and distributes PSF communication to entire organization. i.e. Due dates, change and history. Assures all PSF’s are counted for and responded to.Checks inventory control and notifies appropriate departments of orders that would deplete stock. Interfaces with team to understand order base, projects and customer requirements. Interfaces with Project Planner to gain understanding of production schedule. Interfaces with Design to assure lean folder sign off for all customer projects are accurate to PSF and customer order. Determines production routing of custom orders according to specifications and machine capabilities with specifications from Design. Expedites "hot" orders.Responsible for processing In-Store Display ordersInitiates purchase requisitions.Routes orders to appropriate department for order processing. Follows up on orders to ensure delivery by specified dates.Computes price, discount, sales representative's commission, and shipping charges. Investigates and resolves routine requests and customer complaints. Confers with production, sales, shipping, and warehouse staff to expedite orders and trace missing or delayed shipments.Compiles statistics and prepares various reports for sales and management.Participates in daily staff and management team meetings. Provides training and support for new Account Coordinators. Manages weekly status sheet and daily notes to effectively communicate expected outcomes for delivery, prototypes and pricing. Performs a variety of miscellaneous tasks that may be assigned by management representatives from time-to-time. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED High school diploma or general education degree (GED); and five years related experience and/or training; or equivalent combination of education and experience.Bachelor’s degree in Business or related field preferred.A commitment to ethical business standards and personal integrity. Self-motivation and ability to work with minimal supervision. Accuracy in work and strong attention to detail. Excellent interpersonal communications skills in oral and written format and in terms of telephone etiquette. Excellent telephone skills and etiquette. Demonstrated ability to work effectively with customers, and the ability to convey a positive and professional image of service and support to employees at all levels of responsibility in the company. Proficient in Microsoft Office software (Word, E-mail, and Excel) spreadsheet applications. Exposure to other computer software such as accounting, purchasing, manifest or plant data collection. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Exposure to a sales, manufacturing/machine routing, distribution environment required. Ability to maintain confidentiality of sensitive and confidential company and employee/employment related information. Approachable and supportive when working with others. Ability to define problems collect data, establish facts and draw conclusions.Compensation: $19/hour - $26/hour depending on experience and qualifications WHAT WE CAN OFFER YOU In addition to excellent wages, Great Northern has a competitive benefits package including medical, dental, and vision; life insurance; paid vacation; paid holidays; profit sharing and 401(k) with company match. We also offer our employees a safe, clean, friendly environment and room for growth! We are a Tobacco Free campus. Great Northern is an Equal Opportunity Employer