Hospital Patient Advocate

COMPANY

Great Lakes Medicaid, Inc. offers revenue enhancement solutions for hospitals by providing Eligibility Services which minimizes the self-pay population. We provide patient advocacy and enrollment services to uninsured and under-insured patients. Our primary focus is accessible healthcare for everyone and our Advocates are very passionate about the services they provide. We are a leader in Medicaid eligibility services and we have worked with our hospital clients to provide responsive, value added services for over 25 years. Great Lakes Medicaid works with many of the largest hospitals in Chicagoland and throughout the Midwest, including Indiana.

POSITION SUMMARY

The Hospital Patient Advocate’s primary responsibilities include working on-site at one of our hospitals, guiding patients through the process of obtaining medical eligibility and acting as the patients’ liaison while working with governmental agencies, all the while providing them excellent customer service and responsiveness.

KEY RESPONSIBILITIES

• Work closely with patients to assist in completion of the Medicaid application
• Visit patient’s bedside to screen for Medicaid
• Follow through with applicants to obtain accurate information while working within strict timeframes
• Process information from uninsured patients in order to determine if they are qualified for medical assistance
• Maintain work queue of patient accounts
• Accurately record pertinent information into Great Lakes’ internal database
• Responsible for calling the patients to acquire information necessary to complete application on their behalf
• Good computer skills, ability to learn with ease the different kinds of computer programs our hospitals use (Epic, Cerner, Meditech, Paragon) strong adaptability to technology

ESSENTIAL REQUIREMENTS

• High school diploma or GED. Associate’s or Bachelor’s Degree preferred
• 2 years’ experience in a hospital or medical clinic/medical office environment
• Intermediate understanding of health insurance, Medicaid and Medicare preferred
• Strong ability to prioritize and organize while multi-tasking
• Exceptional customer service skills and professional phone manner
• Experience with EPIC, preferred
• MUST BE FULLY VACCINATED FOR COVID-19
• MUST BE ABLE TO PASS DRUG TEST AND BACKGROUND CHECK
• MUST BE WILLING TO RECEIVE FLU SHOT
• Experience as a Financial Counselor, preferred

Contact us to Apply! We are looking for eager individuals who are willing to learn, adapt, and excel in a new career! This opportunity will provide onsite training to ensure a seamless transition into your new role.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person

Language:

• Spanish (Required)

Ability to Relocate:

• Naperville, IL 60540: Relocate before starting work (Required)

Work Location: In person