Job Objective(s)

The Resident Service Coordinator (RSC) is responsible for providing the highest degree of quality services to the residents and families. Responsibilities include promoting excellence in resident care through providing outreach and support to residents and families in collaboration with the nursing department. Being resourceful and knowledgeable with the evolving information on assisted living. Coordinating the resident care conferences with the nursing team. Responsible for assisting in the training of employees; completing staffing, scheduling and timekeeping review, employee recognition, engagement and assist with performance management by reporting all quality issues to the appropriate department director.

Job Responsibilities and Duties

• Assures that staff clearly understands and follows all resident care procedures.
• Assists Executive Director and Director of Nursing with scheduling of Resident Assistants.
• Communicate clearly with resident assistants as to their responsibilities pertaining to resident individualized service plan.
• Provide supervision while serving meals in dining room.
• Make daily rounds to connect with staff and residents.
• Provide on-going education for staff (resident assistants, dining services staff, etc.) in successful interactions and interventions with persons with dementia.
• Communicate pertinent information about residents to staff through communication books, memos and/or stand-up meetings as appropriate.
• Promotes a positive, team approach and a healthy work environment.

Qualifications

• College degree preferred or direct experience working in related senior area.
• One (1) year supervisory and management experience including hiring staff, coaching, performance management daily operations supervision, discipline and counseling preferred
• Ability to handle multiple priorities
• Ability to delegate assignments to the appropriate individuals based on their skills, roles and interests
• Possess written and verbal skills for effective communication and the ability to facilitate small group presentations
• Competent in organizational, time management skills
• Demonstrates good judgment, problem solving and decision making skills
• Demonstration of proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications
• Ability to work Monday through Friday with rotating on-call schedule.

General Notes

• This job description is not intended to be all-inclusive; additional details will be specified by the supervisor. The employee will also perform other reasonable business duties as assigned by the supervisor.
• Management reserves the right to change job responsibilities, duties and hours as needs prevail.

Gentle Touch Health Initiatives is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract. GTHI is an EO Employer/Vets/