SUMMARY

The Shift Supervisor will serve in a supervisory capacity, overseeing the direction of store associates and coordination of store operations. They are responsible for ensuring that associates provide exceptional customer service, while achieving sales goals. This includes customer satisfaction, driving sales, building sales skills and product knowledge.

Shift Supervisors are routinely called upon to do the jobs or some functions of the job of all subordinates and therefore should have the skill and capability to perform all the essential functions of all the jobs in the store.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (Other duties may be assigned as needed):

Customer Service – Drive store sales by ensuring that all customers are acknowledged, customer projects needs are met, and concerns are resolved quickly. Follow and demonstrate the Ace Helpful 101 S.A.L.E.S. process. Fostering Great Lakes Ace Hardware’s ongoing Business to Business strategy.

Register Operations and Cash Control - Follow cash control measures per corporate guidelines with timely safe/register counting, banking and communication with District Manager.

Controlling and Overseeing Operating Costs – Control and oversee operating costs (maintenance of fixtures/machinery, store supplies, etc.) through proper training of store
associates.

Inventory Control - Maintain accurate inventory through on-hand integrity, daily receiving, store opportunity communication, product flow, and adhering to corporate guidelines
and deadlines.

Merchandising - Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations according to corporate guidelines; signing, and assortment in all departments; ensure sales floor is adequately stocked.

Communication - Must have strong and effective oral and written communication skills. Have the ability to disseminate information in a professional manner, and cultivate change with all levels of the organization.

Store Appearance - Create and maintain a clean, safe and presentable shopping experience with a favorable impression to our customers, neighbors, and associates. Associate break rooms, restrooms, Helpful Hub, office and/or customer service counter MUST be cleaned and maintained at all times. Nightly recovery must be completed.

Attendance – A continuous pattern of regular and prompt attendance is required along with the ability to work a flexible schedule including weekends.

SUPERVISORY RESPONSIBILITIES

Oversees up to 20 associates in the store, in the absence of the Store or Assistant Management staff. Carries out oversight responsibilities in accordance with GLA's policies, procedures, and applicable laws. Responsibilities include training associates; assigning, and directing work; addressing complaints and resolving problems with the direction of the management team.

RELATIONSHIPS

Maintain open lines of communication with all store associates, store supervisors, and the Support Center personnel.

TECHNOLOGY

Use of computer keyboard, mouse, RF gun, Google Drive (cloud), Ace Net, Epicor and email.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Six months of related experience and/or training preferred; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, proportions, percentages, area, and volume. Ability to apply concepts of basic addition, subtraction, multiplication and division.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to walk; use hands to finger, handle, or feel objects, tools, or controls, talk and hear. The associate frequently is required to climb ladders and stand and reach with hands and arms. The associate is occasionally required to sit and stoop, kneel, or crouch. The associate must
regularly lift and/or move up to 40 pounds and frequently lift and/or move up to 50 pounds with assistance. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The noise level in the work environment is usually moderate.