SUMMARY The Receiving Coordinator is responsible for the efficient flow of merchandise in the store and maintaining the overall appearance of the backroom, while also providing our neighbors with helpful service. Merchandise flow is critical to fulfilling our vision of Improving Lives & Communities as it ensures that our neighbors find what they need when they need it. The Receiving Coordinator goes above and beyond to consistently provide amazing customer service to both internal and external neighbors, while also being motivated toward the goals of the entire store operation. This person should be steadfast in Great Lakes Ace Hardware’s Mission, Vision, and Core Values and live those values every day. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (Other duties may be assigned as needed): Uses GLA best practices to receive, sort and put away merchandise, checking paperwork against items received when required to ensure accuracy. Manages the organization of Customer Orders by pulling and staging product as it is received. May also be responsible for notifying customers that order is ready for pickup. Oversees put away process to ensure the team maintains accuracy and APA (Additional Product Available) execution. Efficiently manages the flow of back stock and top stock to home locations to maximize the store’s in-stock position. Assists the management team with planning for receipt and merchandising of bulletin, pre-load and drop ship orders in advance. Displays and maintains merchandise in various areas of the store including home locations, end caps, top shelves, counters or tables, power aisle, etc. to attract customers and promote sales. Assists the management team with ensuring that team members with department responsibilities maintain GLA standards for shelf conditioning and organization. Develop working knowledge of the tools available to operate the store; including, but not limited to: RF Gun, Zebra mobile device, AceNet, Epicor, Communications Hub, Zoho ticket system, etc. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. RELATIONSHIPS Communicates with all members of store management, customers, store supervisors, store associates and the Support Center personnel as necessary. TECHNOLOGY Use of computer keyboard, mouse, and the RF Gun. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to walk; use hands to finger, handle, or feel objects, tools, or controls, talk and hear. The employee frequently is required to climb ladders and stand and reach with hands and arms. The associate is occasionally required to sit and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 40 pounds and frequently lift and/or move up to 50 pounds with assistance. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus. Compensation Details: $13.00 per hour Equal Opportunity Employer Great Lakes Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. Great Lakes Ace is a chain of hardware stores bringing more than 70 years of experience to the neighborhoods that we serve. Ace Hardware provides national chain buying power, access to hundreds of thousands of products, and premium merchandise brands like EGO®, Milwaukee®, Scotts®, Toro®, Weber®, Stihl®, Benjamin Moore®, Yeti® and others. At the same time, we provide our customers with a localized product mix and services while operating a friendly, helpful neighborhood hardware store. Vision Our team is inspired by our Vision to: Improve Lives & Communities Mission Great Lakes Ace’s Mission is to: Go above & Beyond to Serve We are inspired to build a culture of service throughout the organization that is the bedrock of our daily operations. Community Our vision for the company is rooted in a belief that while we operate neighborhood hardware stores we are here to Improve Lives & Communities that we touch. It starts with our support of Children’s Miracle Network (CMN) in our local communities to ensure those children and families who are most in need are able to access the services and support provided by the local children’s hospital and CMN. Then our associates identify community based non-profit groups and schools that they support by raising awareness and funds. History Our History in hardware is a classic American tale of hard work and reinvention. We were originally founded in 1946 as The Hardware Depot by the Traskos brothers of Dearborn, MI. The company has navigated the winds of change as market pressures and consumer demands have evolved. Today the company focuses on growth of brick and mortar locations through new store development and acquisition of existing hardware stores that serve thriving neighborhoods. Currently our stores operate under the brand names of Rylee’s Ace and Rockford Ace in addition to Great Lakes Ace. Recognizing the consumer desire to shop when and where they find most convenient, the company has pursued e-commerce and delivery systems to remain relevant and convenient. Great Lakes Ace Hardware Core Values Go Above and Beyond Make tomorrow better than today Be open to possibilities Do it better than anyone else Know Your Neighbor Customers are your neighbors, get to know them Discover a connection by using a name, project, location, or friends Get involved beyond the four walls Make it Better Recognize when things aren’t working Be open to hearing things aren’t working Roll up your sleeves and contribute to a solution Love my GLA Take pride in helpful service Build loyalty through excellence Create a fun environment