Assistant Managers are responsible for ensuring that associates provide exceptional customer service, while achieving sales goals. This includes ensuring customer satisfaction, driving sales, building sales skills and product knowledge. Effective Assistant Managers maximize productivity and profitability by balancing sales and expenses, identifying sales opportunities and setting customer service standards, while ensuring that the store is optimally stocked and merchandised. They must demonstrate knowledge of the store’s purpose and goals and have the skills to help associates achieve those goals. Members of Store Management will routinely be called upon to do the jobs or some functions of the job of all their subordinates and therefore should have the skill and capability to perform all the essential functions of all the jobs in the store. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (Other duties may be assigned as needed): Customer Service – Drive store sales by ensuring that all customers are acknowledged, customer projects needs are met, and concerns are resolved quickly. Follow and demonstrate the Ace Helpful 101 S.A.L.E.S. process. Fostering Great Lakes Ace Hardware’s ongoing Business to Business strategy. Financial Management – Control and oversee operating costs (utilities, maintenance of fixtures/machinery, store supplies, etc.) through proper training of store associates. Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. Review and escalate Sales Report and P&L concerns to your General Manager regularly. Review department trends and recommend and initiate changes for maximizing goals and objectives. Monitor and allocate payroll according to budget, sales and forecasted customer traffic. Be aware of community and company events, weather, holidays, etc. that will positively or negatively impact sales causing the need to focus on staffing within your store and adjust your payroll accordingly. Follow cash control measures per corporate guidelines with timely safe/register counting, banking and communication with General Manager. Compliance – Ensure compliance with all company policies and procedures. Paperwork is to be accurate and completed in a timely manner. Inventory Control – Maintain accurate inventory through on‐hand integrity, daily receiving, store opportunity communication, product flow, and adhering to corporate metrics and deadlines. Loss Prevention ‐ Responsible for creating an environment that deters internal and external theft. Responsible for increasing associate awareness of their surroundings to prevent and detect shoplifting. Notify District Manager of any inventory and or cash discrepancies as soon as you are made aware. Merchandising – Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations according to corporate guidelines; signing, and assortment in all departments; ensure sales floor is adequately stocked. Associate Development – Hire, train and develop retail staff with goals for growth and success in their positions and throughout the company. Provide performance feedback on strengths and opportunities and recognize accomplishments. Delegate responsibilities and tasks to teach and empower your associates. Communication – Must have strong and effective oral and written communication skills. Daily huddles must be completed each morning. Have the ability to disseminate information in a professional manner, and cultivate change with all levels of the organization. Store Appearance – Create and maintain a clean, safe and presentable shopping experience with a favorable impression to our customers, neighbors, and associates. Associate break rooms, restrooms, Helpful Hub, office and/or customer service counter MUST be cleaned and maintained at all times. Implement and maintain a neat, clean, and efficient back room with proper product organization and flow. Adhere to all state, federal and corporate safety guidelines. Attendance – A continuous pattern of regular and prompt attendance is required along with the ability to work a rotating schedule including weekends. SUPERVISORY RESPONSIBILITIES Supervises up to 20 associates in the store, carrying out supervisory responsibilities in accordance with GLA's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. RELATIONSHIPS Maintain open lines of communication with all store associates, store supervisors, and the Support Center personnel. TECHNOLOGY Use of computer keyboard, mouse, RF gun, Google Drive (cloud), Ace Net, Epicor, Human Capital Management (HCM) Software and email. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Five to seven years related management experience and/or training preferred; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, proportions, percentages, area, and volume. Ability to apply concepts of basic addition, subtraction, multiplication and division. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to walk; use hands to finger, handle, or feel objects, tools, or controls, talk and hear. The associate frequently is required to climb ladders and stand and reach with hands and arms. The associate is occasionally required to sit and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 40 pounds and frequently lift and/or move up to 50 pounds with assistance. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The noise level in the work environment is usually moderate. HP22 Compensation Details: $17.58 - $24.00 Per Hour Equal Opportunity Employer Great Lakes Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. Great Lakes Ace is a chain of hardware stores bringing more than 70 years of experience to the neighborhoods that we serve. Ace Hardware provides national chain buying power, access to hundreds of thousands of products, and premium merchandise brands like EGO®, Milwaukee®, Scotts®, Toro®, Weber®, Stihl®, Benjamin Moore®, Yeti® and others. At the same time, we provide our customers with a localized product mix and services while operating a friendly, helpful neighborhood hardware store. Vision Our team is inspired by our Vision to: Improve Lives & Communities Mission Great Lakes Ace’s Mission is to: Go above & Beyond to Serve We are inspired to build a culture of service throughout the organization that is the bedrock of our daily operations. Community Our vision for the company is rooted in a belief that while we operate neighborhood hardware stores we are here to Improve Lives & Communities that we touch. It starts with our support of Children’s Miracle Network (CMN) in our local communities to ensure those children and families who are most in need are able to access the services and support provided by the local children’s hospital and CMN. Then our associates identify community based non-profit groups and schools that they support by raising awareness and funds. History Our History in hardware is a classic American tale of hard work and reinvention. We were originally founded in 1946 as The Hardware Depot by the Traskos brothers of Dearborn, MI. The company has navigated the winds of change as market pressures and consumer demands have evolved. Today the company focuses on growth of brick and mortar locations through new store development and acquisition of existing hardware stores that serve thriving neighborhoods. Currently our stores operate under the brand names of Rylee’s Ace and Rockford Ace in addition to Great Lakes Ace. Recognizing the consumer desire to shop when and where they find most convenient, the company has pursued e-commerce and delivery systems to remain relevant and convenient. Great Lakes Ace Hardware Core Values Go Above and Beyond Make tomorrow better than today Be open to possibilities Do it better than anyone else Know Your Neighbor Customers are your neighbors, get to know them Discover a connection by using a name, project, location, or friends Get involved beyond the four walls Make it Better Recognize when things aren’t working Be open to hearing things aren’t working Roll up your sleeves and contribute to a solution Love my GLA Take pride in helpful service Build loyalty through excellence Create a fun environment