Position Summary:

As a Resident Process Manager, you have a good understanding and appreciation for systems and adapt quickly to change and process improvement. This role combines a technical and operational understanding to the management of community. Individual is responsible for the resident life cycle at move-out. You are responsible for the effective management of community level, resident, and operational financial accounts.

Essential Functions and Responsibilities:

• Responsible for all aspects of the move-out process. Including scheduling and

completing the move-out inspection, taking photographs, and completion of deposit

accounting.

• Performs pre-move-out inspections with Maintenance team, timely, and manages

coordination of unit turn needs.

• Reviews resident files and accounting records to determine unpaid and/or late fees

owed, communicates with current and past residents regarding outstanding balances,

implements procedures for collecting on delinquencies, and enforces the lease to

maximize revenue.

• Ensures that GRE-M resident move-out best practices are performed timely and with

accurate paperwork needed to process resident move-out.

• Responds promptly to past resident(s) inquiries and properly records detail of actions

taken in Yardi CRM resident file.

• Oversees collection efforts of past due residents and is responsible for ensuring GRE-M’s

best practices for collections is adhered to. These balances may be for rent, damages, fees

incurred, deposits, payment plans, and move-out charges or any related charge to a

resident account. Assists with evictions related to non-payment.

• Maintains and responsible for ensuring GRE-M’s best practices for collections is adhered

to. Assists with evictions related to non-payment.

• Responsible for accounts payable batch review and approval process. Supports Yardi

Full-Service AP best practices.

• Responsible for assisting with pre-close financial process for all assigned communities.

• Assists with distribution of resident correspondence and notices, while always

maintaining confidentiality.

• Address concerns of residents related to general ledger balances in a professional,

friendly manner promptly each day

• Responsible for completion of necessary paperwork and documentation to ensure timely

filing of Landlord Debt Relief claims.

• Manages claim process for ePremium, LeaseLock, and Pay Ready.

• Analyses and reports on tenant delinquencies.

• Consistently attempts to collect “Bad Debt”, manages Voluntary Vacate programs, and

other GRE-M Rent Strategy programs.

• Acts as the on-site supervisor in the absence of the Community Director by organizing

and delegating daily work, coordinating maintenance and make-ready tasks with the

team.

• Performs additional duties and participate in special projects, as assigned.

• Is knowledgeable about company policies related to Incident Report best practices and

in the absence of Community Director may be responsible for timely submission.

• Establish and maintain a good working relationship of harmony and instill the BE ONE

TEAM value with all internal and external contacts.

• Performs additional duties and participate in special projects, as assigned.

Required Skills and Motivations:

• Knowledge of state landlord-tenant law is a must.

• Ability to manage administrative and maintenance team and scheduling.

• Desire to learn and take initiative.

• Ability to operate confidentiality when dealing with sensitive information and situations.

• Must be able to work at a fast pace, perform duties while under pressure and stay

organized to meet deadlines in a timely manner

• Communicate with other team members, residents, visitors, and the public in a

professional and pleasant manner

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Edmonds, WA: Relocate before starting work (Required)

Work Location: In person