Granite Background & History

Granite is one of the premier communications services’ providers to businesses across the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,300 employees and is headquartered in Quincy, MA just off I-93 and directly next to the North Quincy T Station on the Red Line. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

o Granite has been recognized by the Boston Business Journal as one of the “Healthiest Companies” in Massachusetts for the past 14 consecutive years

o Our Quincy office has an onsite dining facility and a fully equipped state of the art gym that offers daily Cross Fit, Mixed Martial Arts, and Yoga classes available to employees at zero cost

o Granite’s philanthropy is unparalleled with over $200 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer’s Association to name a few

o We have been consistently rated a “Fastest Growing Company” by Inc. Magazine.

o Granite was named to Forbes List of America's Best Employers 2022

o Granite was recently named One of Forbes Best Employers for Diversity

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

We are seeking detail oriented, highly motivated professionals with 1-2 years’ experience in the voice/networking field. This role consists of working directly with technicians and customers alike to bring the Granite Epik device into service at customer locations. In doing so, this individual will act as the technical liaison between all parties to navigate DIDs, SIM cards, and equipment configurations to troubleshoot as needed for success. As an Epik Activations technician, individuals can expect direct exposure to a multitude of other voice/data/networking products within Granite’s product portfolio to grow and develop their technical skillset.

Duties and Responsibilities:

• Use internal system to run through activations query
• Assist technicians and customers via inbound call support
• Troubleshoot when an unsuccessful event occurs
• Collaborate with internal workflow specialists to ensure a high level of visibility and efficiency in personal day-to-day operations
• Work closely with internal departments to ensure correct and accurate service and billing

• Proficient in Microsoft Office suite
• Ability to work independently and make judgement calls to resolve issues
• Strong organizational skills
• Excellent multitasking ability
• Technical background or desire to grow in technical field
• Demonstrative critical thinking and analytical problem-solving skills
• Availability to work overtime if required
• Solid work ethic
• Strong written and oral communication skills

Preferred Qualifications:

• Ability to refine and improve personal technical capabilities in enterprise networking, mobility, network security, and unified voice application support to contribute to the company mission at a higher level of expertise.
• 1-2 years in a technical support related role, or equivalent experience
• Understanding of Networking, TCP/IP, Routing, Switching, SD-WAN
• Prior public trust P2 security clearance
• Experience with coding and automation platforms such as Python, Javascript or similar