It’s ok if you don’t meet every requirement. At Grange, we prioritize creating a diverse, equitable and inclusive workplace. If you're enthusiastic about this role but your previous experience only partially matches qualifications in the job description, we still encourage you to apply. We believe in fostering growth and providing opportunities for continuous learning and development of skills as you progress in your career with us.

Summary: This position is responsible for designing, assembling, and troubleshooting of technology solutions related to the infrastructure (network, telecommunications, database, desktop, server, storage, software), including the definition, development and maintenance of procedures, as well as analyzing and implementing new processes and techniques.

What You’ll Be Doing:

• Designing and supporting complex contact center solutions and call routing that incorporate technologies such as
• Avaya Voice and Contact Center
• Avaya Elite Multichannel
• NICE Call Copy/Uptivity
• NICE Workforce Management
• AWS Connect
• Tether
• Managing VoIP telecommunication systems, including call processing, voice mail, and contact center solutions.
• Managing the provisioning of our smartphone and Wi-Fi hotspot devices
• Troubleshoot and resolve VoIP-related issues. Ensure high call quality and system availability.
• Maintain and configure analytic reporting.
• Able to participate in risk assessments and technical audits.
• Leverage reporting and analytical data to create effective technical solutions that solve business requirements.
• Perform regular design reviews and able to develop test plans and procedures the leverage industry best practices.
• Coordinate and consult with business and technology teams to plan, prioritize, and complete projects.
• Engineer multi-vendor solutions that are fault resilient with integrations that span vendor platforms.
• Staying current with technology trends to recommend and effectively manage our product portfolio in support of business requirements.
• Collaborate with business and technology stakeholders to create effective partnerships across enterprise technology functions to maximize alignment, efficiency, cost optimization, investments, and delivery.
• Develop technical standards and guidance for company’s portfolio and applications.

What You’ll Bring To The Company:

• Ten or more years of experience in designing and implementing complex call routing utilizing Avaya VoIP telecommunication system and call center solutions.
• Bachelor’s degree in Computer Information Systems or related field, or equivalent education and experience preferred.
• Preferred experience with agile methodologies and practices

About Us:

Grange Insurance Company, with $3.2 billion in assets and more than $1.5 billion in annual revenue, is an insurance provider founded in 1935 and based in Columbus, Ohio. Through its network of independent agents, Grange offers auto, home and business insurance protection. Grange Insurance Company and its affiliates serve policyholders in Georgia, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia, and Wisconsin and holds an A.M. Best rating of "A" (Excellent).

Grange understands that life requires flexibility. We promote geographical diversity, allowing hybrid and remote options and flexibility in work hours (role dependent). In addition to competitive traditional benefits, Grange has also created unique benefits based on employee feedback, including a cultural appreciation holiday, family formation benefits, compassionate care leave, and expanded categories of bereavement leave.

Who We Are:

We are committed to an inclusive work environment that welcomes and values diversity, equity and inclusion. We hire great talent from various backgrounds, and our associates are our biggest strength. We seek individuals that represent the diversity of our communities, including those of all abilities. A diverse workforce's collective ideas, opinions and creativity are necessary to deliver the innovative solutions and service our agency partners and customers need. Our core values: Be One Team, Deliver Excellence, Communicate Openly, Do the Right Thing, and Solve Creatively for Tomorrow.

Our Associate Resource Groups help us create a more diverse and inclusive mindset and workplace. They also offer professional and personal growth opportunities. These voluntary groups are open to all associates and have formed to celebrate similarities of ethnicity/race, nationality, generation, gender identity, and sexual orientation and include Multicultural Professional Network, Pride Partnership & Allies, Women's Group, and Young Professionals.

Our Diversity, Equity and Inclusion Council, created in 2016, is focused on professional development, networking, business value and community outreach, all of which encourage and facilitate an environment that fosters learning, innovation, and growth. Together, we use our individual experiences to learn from one another and grow as professionals and as people. 

We are committed to maintaining a discrimination-free workplace in all aspects, terms and conditions of employment and welcome the unique contributions that you bring from education, opinions, culture, beliefs, race, color, religion, age, sex, national origin, handicap, disability, sexual orientation, gender identity or expression, ancestry, pregnancy, veteran status, and citizenship.

Grange Enterprise is proud to be part of the CEO Action for Diversity and Inclusion™, a national initiative of more than 1400 CEOs working for the advancement of diversity and inclusion within the workplace.