***Please note -this position is open to current employees only, at this time***

GENERAL PURPOSE OF JOB

Uphold the company’s mission and core values in all aspects of this role; oversee daily operations within an assigned retail location, as set forth by company; ensure company policies and business standards are followed; ensure store is proactive in achieving established budgets; maintain good relationships within the community; ensure store personnel represent and support the company; develop store personnel; approve and supervise training; analyze store merchandise and ensure adequate levels of inventory; approve daily financials; provide support and open communication to management team and store personnel.

ESSENTIAL DUTIES AND RESPONSIBILITIES

I. OPERATIONS

• Uphold all cooperative policies and procedures
• Demonstrate the highest level of integrity and ethics in all decision-making
• Ensure the Grange Way of customer service is provided by all employees
• Clearly communicate goals and objectives to management team and employees
• Review daily, weekly, and monthly reports and follow up as necessary
• Delegate priorities to management team
• Set schedule and agenda for monthly store meetings & safety meetings
• Oversee opening/closing operational procedures
• Work with Director of Retail Operations and management team to set annual store budget
• Monitor daily, weekly and monthly sales and wages to stay within established budget
• Maintain, encourage and model a safe work environment
• Work with management team to establish daily lunch and breaks schedule
• Review daily operational reports with management team and resolve discrepancies promptly
• Maintain open lines of communication with Director of Retail Operations
• Respond quickly to customer complaints and resolve issues in a timely manner
• Oversee facility maintenance and ensure that the facility is properly maintained, cleaned and remains appealing to the public
• Respond quickly to emails, phone calls and correspondence
• Work with Loss Prevention Manager and Loss Prevention officers to reduce shrinkage and maintain the security of the retail location
• Work with management team to develop daily operational task lists
• Complete daily operational tours with management team to identify tasks that need to be completed and plan operational strategies
• Work with Marketing Coordinator to ensure all promotions are executed correctly
• Ensure the timely completion of the Monthly Operational Checklist
• Prepare for and attend Retail, Merchandising & Marketing meetings

II. MERCHANDISING

• Oversee the placement of merchandise, ensuring in-stock and product mix is seasonally correct and that the store is faced and well-maintained
• Work with management team to ensure that displays are seasonally correct and generating sales
• Ensure that management team is executing merchandising plans as directed
• Review merchandise/inventory reports regularly with management team to identify sales trends and react to sales opportunities
• Ensure prompt follow-up with customers on all special orders
• Oversee daily flow of merchandise being received
• Work with Retail Supply Chain to ensure correct product mix and plan-o-grams are set
• Maintain profitability of assigned location

III. PEOPLE

• Hire, train, and evaluate the work performance of employees and ensure the retention of high-performers
• Develop employees for new roles and increased responsibility through encouragement of their ongoing growth and development
• Enforce safety, health, and loss prevention policies and procedures
• Ensure a high level of interaction with all employees and provide relevant and timely communication to employees that is critical to their roles
• Promote a positive work environment, open line of communication, and quick follow-up and resolution to workplace issues and concerns
• Ensure adherence to company policies and procedures and compliance with local, state and federal employment laws
• Write reports and provide written documentation about employees’ work performance in the form of documentation forms, performance reviews, and disciplinary actions
• Plan and prepare work schedules and keep records of employees’ work schedules
• In coordination with Human Resources, schedule employees for training classes and encourage participation at training events, seminars, and activities that will assist in employees’ development
• In coordination with Human Resources, interview applicants in consideration of open positions and make job offers to qualified individuals
• Review time off requests of employees and schedule appropriately for employee absences
• Maintain a thorough understanding of company policies and procedures

SUPERVISORY RESPONSIBILITIES

• This position has supervisory responsibility of all retail store personnel, consisting of up to 50 direct reports at any given time.

EDUCATION AND/OR EXPERIENCE

• Minimum of an Associate’s degree (A.A.) or equivalent from two-year college or technical school; and a minimum of 3 years supervisory experience, supervising a team of 20 direct reports. 

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of the organization

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

REASONING ABILITY

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

OTHER SKILLS AND/OR ATTRIBUTES

• Ability to develop and train employees
• Ability to build and maintain strong relationships with others
• Ability to merchandise effectively
• Ability to provide outstanding customer service
• Ability to maintain a fair, consistent set of standards as they apply to employees
• Ability to adjust priorities and manage time wisely to respond to business operations
• Ability to maintain records and documentation
• Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide clear instruction to employees
• Ability to follow-up and ensure assigned tasks are completed
• Ability to operate all equipment on location to perform in any job function, as necessary
• Self-Motivation
• Strong Work Ethic
• Dependability
• High Level of Integrity
• Ability to Effectively Lead, Motivate, Teach, Train and Delegate
• Organizational Skills
• Professional Conduct
• Strong Communication Skills, both Written and Verbal
• Ability to Meet Deadlines
• Computer Skills, Including MS Office Suite

***Bilingual candidates encouraged to apply***