BASIC FUNCTION: The Patient Access Scheduler the primary interface between patients and medical staff at Grand River Health. They will provide excellent patient service by managing phone scheduling by answering calls, scheduling appointments and triaging inquiries. They handle sensitive patient information when necessary and maintain professionalism while ensuring patient needs are prioritized. The ideal candidate will foster a welcoming environment and effectively communicates with both patients and colleagues.

RESPONSIBILITIES:

• Offer exceptional patient experience in the phone scheduling office of Grand River Health.
• Responsible for answering phone calls and scheduling appointments and triages phone calls as necessary.
• May conduct patient pre-certification to ensure coverage for appointments and medical care. 
• Perform duties related to scheduling appointments via phone, making appointment reminder calls and taking messages for the medical staff.
• Maintains positive, professional, and helpful demeanor in carrying out duties and always puts patient needs first.
• Offers a friendly environment for scheduling patient appointments and relaying messages to providers.
• Serves as the first point of contact for patients and portrays the organization in positive, professional light.
• Communicates continuously with patients and coworkers.
• Performs a variety of tasks and other duties as assigned.

QUALIFICATIONS:

• High school diploma or equivalent preferred
• Experience in clinic or hospital setting preferred. Bilingual in Spanish/English preferred.

SALARY INFORMATION:

• $16.88 - $18.88 Dependent on experience may vary outside this range
• Additional $2.00 - $4.00 an hour for additional weekend and night shifts
• Compensation may vary outside this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience

APPLICATION WINDOW: Minimum of three days, and until it is filled

BENEFITS:

This position offers competitive pay, being part of a very cohesive & supportive team, and year-round recreation with everything the outdoor enthusiast can imagine. Our comprehensive benefits package includes:

• Medical, with prescription drug coverage
• Vision and dental insurance
• Medical and dependent care flexible spending accounts
• PTO accrual from day one
• Extended illness benefits/time off
• 457 retirement plan with match
• Life and accidental death and dismemberment insurance, disability, employee assistant programs, AFLAC, identity theft protection and pet insurance.

Clinical Excellence. Patient & Community Satisfaction. Financial Health & Stewardship of Resources.

These are our three Keys to Excellence; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day

Grand River Health proudly serves residents of Western Colorado and beyond. We are a not-for-profit Special Tax District, formed by the citizens of Western Garfield County in 1961 to serve the area’s health care needs. Our main hospital campus is located in the picturesque Rifle, Colorado with twenty-five beds providing a wide range of services, along with a long-term care center and a satellite campus. While the secret is out that this is a great place to live, the atmosphere of a caring and friendly community has been preserved amidst a steady growth of population.

OUR MISSION:

To improve the health and well-being of the communities we serve.

OUR VISION:

To be our communities’ first choice in quality healthcare.