Job Summary

The Revenue Cycle Coordinator will play a critical role in ensuring the financial success of Grand Island Clinic. The ideal candidate will have a strong understanding of healthcare billing and collections, as well as experience with creating and manipulating excel spreadsheets and analyzing the content within. In addition, the candidate should have excellent communication skills and be able to work effectively with cross-functional teams. If you are looking for a challenging and rewarding opportunity in healthcare, Grand Island Clinic is the place for you.

Summary of Essential Job Functions

• Review and processing of specific visit types and sending appropriate correspondence to patients regarding those visits.
• Review, processing, and collection of patient balances.
• Creating and maintaining patient payment plans.
• Assist in the review and development of revenue cycle policies and procedures.
• Monitore and analyze revenue cycle metrics to identify areas for improvement.
• Provide support and training to the Insurance and Patient account team on industry best practices, new policies, and procedures.
• Responsible for collaborating with the entire revenue cycle team to create a written procedure manual for each position therein.
• Other duties as assigned.

Education/Experience

• High school graduate or equivalent
• Abilily to demostrate knowlege in Revenue Cycle processes/procedures.
• Prior Revenue Cycle experience in a healthcare setting prefered.
• Bi-lingual in Spanish a plus.
• Basic computer skills.

Knowledge/Skills/Abilities

Must be able to demonstrate the following:

• Problem Solving – Identifies and resolves problems in a timely manner; Gather and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics or difficult people.
• Technical Skills – Strives to continuously build knowledge and skills.
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; Listens to others without interrupting; keeps emotions under control; Remains open to ideas and tries new things.
• Oral Communication – Speaks clearly in positive or negative situations; Listens and gets clarification; Responds well to questions.
• Written Communication – Write clearly and informatively; Able to read and interpret written information.
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
• Leadership – Accepts feedback from others.
• Quality Management – Demonstrates accuracy and thoroughness.
• Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds Grand Island Clinic’s values.
• Organizational Support – Follow policies and procedures; Completes administrative tasks correctly and on time; Supports Clinic’s goals and values; Supports affirmative action and respects diversity.
• Judgement – Exhibits sound and accurate judgement.
• Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles.
• Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; Plans for additional resources; Sets goals and objectives.
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for their own actions; Follows through on commitments.
• Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity – Meets productivity standards; Completes work in a timely manner; Works quickly.
• Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions.
• Adaptability – Adapts to changes in work environment; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent.
• Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Asks for and offers help when needed.

Innovation – Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work.

Physical demands

· The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

· While performing the duties of this job, the employee regularly is required to sit; use hands and fingers, handle or feel; reach with hands and arms; hear and speak. The employee is occasionally required to stand; walk and stoop; kneel, crouch and crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Grand Island Clinic an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Medical office: 1 year (Preferred)

Work Location: In person