Join us for an incredible opportunity to be a part of our Information Technology team as an Information Technology Manager! The Information Technology Manager will support our collection of Hyatt Hotels in Downtown Seattle, a multi-property cluster comprised of Grand Hyatt Seattle, Hyatt at Olive 8, and Hyatt Regency Seattle.

The Information Technology Manager is responsible for providing technical support to hotel associates, management, and guests to enable them to utilize Hyatt technology to achieve business goals. This role also installs, maintains and upgrades hotel IT hardware, software, and networks in accordance with Hyatt standards. Using defined processes, procedures and protocols, the role employs measures to ensure the security, structure, and integrity of hotel networks and systems. This role is also responsible for managing the hotel’s network infrastructure and optimizing its performance. In addition, the role executes required IT maintenance and upgrades with minimal disruption to hotel operations, and maintains proper backups for supported systems.

The Information Technology Manager reports to the Area Director of Information Technology. This position is responsible for onsite IT support of multiple hotel properties.

Schedule flexibility is required for this role.

Responsibilities

• Provide technical support to hotel associates and guests so they can utilize Hyatt technology to achieve their goals. Technical support includes providing appropriate access to Hyatt information systems, providing help desk assistance, troubleshooting issues, and resolving problems in an efficient and timely manner. Technical support tickets require use of Hyatt’s ServiceNow portal for local IT and Corporate tickets.

• Use established processes, procedures and protocols to ensure compliance with Hyatt information technology standards. Verify that proper security measures are in place and being followed to ensure the integrity of hotel networks and systems.

• Monitor hotel IT service levels and issues. Report on any service delivery issues and follow-up with appropriate IT support resources and stakeholders to ensure timely and complete resolution.

• Engage with hotel operations to review key guest satisfaction feedback methods (e.g. HySat) to ensure that the hotel guest technology is performing effectively. And as applicable, to make improvements and/or pre-planning preparation to ensure that our guest technology exceeds expectations.

• Collaborate with vendor resources to install and maintain all aspects of network infrastructure, including servers, LAN/WAN hardware, and premise wiring. Maintain the hotel’s network infrastructure. Ensure network connectivity at all times through the continuous monitoring of network performance and implementation of preventive measures to reduce security threats.

• Assist in performing regular maintenance on current Hyatt systems and hardware to optimize system functionality and performance.

• Maintain current software and hardware inventories. This includes PC hardware, servers, network equipment, and peripherals. Ensure all installed software is properly licensed and documented.

• Maintain current IT documentation (e.g., user guides, problem logs, vendor contracts, software licenses, approved employee access forms, PC/hardware disposal certificates). Assist in the creation of additional IT documentation as required.

• Maintain current knowledge of relevant IT trends, products and industry standards that may assist in the successful execution of regular responsibilities. Seek opportunities to expand and apply IT knowledge.

The salary range for this position is $91,200 to $136,800. Decisions regarding individual salaries will be based on a number of factors, including experience, qualifications, and education.

As a colleague, we have you covered with awesome benefits and perks!

Benefits

• This position is eligible for relocation assistance

• Medical & Vision insurance

• Dental Insurance

• 401(k) & Retirement Savings Plan (RSP)

• Basic Life Insurance

• Short Term Disability Insurance

• New Child Leave & Adoption Assistance

• Paid Time Off

• Vacation Time

• 10 days (80 hours) earned upon completing 1-4 years of service
• 15 days (120 hours) earned upon completing 5-9 years of service
• 20 days (160 hours) earned upon completing 10 years of service
• (2) Floating Holidays per year
• (6) Paid Holidays per year
• Compassionate Leave
• Seattle Paid Sick & Safe Time
• Extended Illness Days – unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year

Perks

• Employee Assistance Program

• Free Uniforms and Cleaning of your Uniform

• Discounted parking

• Discounted Rooms at any participating Hyatt location starting on your first day of employment

• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service

• Free colleague meals during shift

• Hyatt Colleague discount program

• Tuition Reimbursement

• ORCA Pass subsidy

When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,350 properties worldwide.

Hedreen Hotel Employer LLC is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, caste, or any other group protected by law.

Qualifications

• A true desire to satisfy the needs of others.

• 2 to 5 years IT help desk or similar system support experience

• IT Management experience preferred

• Hotel IT experience preferred

• In-depth knowledge of IP-based and wireless networking

• Advanced PC and Server troubleshooting techniques

• Knowledge in Microsoft O/S and Apple OS/iOS

Education

• B.S. degree in Computer Science or equivalent experience

Certifications

• CompTIA A certification preferred

• CompTIA Network certification preferred