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UFC GYM is Hiring an Assistant Operations Manager Near Wayne, NJ
Job Description
Job Description
Benefits:
ESSENTIAL DUTIES & RESPONSIBILITIES:
Resolve member concerns and complaints in a professional manner within UFC Gym corporate and club parameters
Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience
Assist in providing direction to janitorial service
Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience
Ensure all front desk, kids club and Armbar adhere to policies and procedures
Drive club efforts in achieving revenue goals in Dues, Retail, and Juice Bar and ancillary revenue
Responsible for bill collecting on members EFT dues as well as making phone calls for past due members and members with invalid credit cards
Work with OM in planning and implementation of promotions and merchandising
Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure
Follow-up with compliance checks by monitoring club systems and employee performance
Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, File Organization, Member Check-in, Class Check-in, Telephone Inquiry, Guest Registration, Cash Handling, Member ID Cards
Maintain an efficient 'back office'
Review agreements and prepare daily paperwork for forwarding to agreement administration and cash control
Make daily banking deposits Monday - Friday
Order and maintain all supplies
Supervise point-of-sales (POS) operations and file daily and weekly club revenue reports
Responsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reports
Customer Service:
Greet all incoming members and guests
Ensure Guest Fitness Profiles are completed and appropriate fees are collected
Answer all incoming inquiries and obtain appropriate information to direct/transfer calls/guests.
Handle member service issues to include: Personal Training, guest, Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments.
Record lost and found items on the Lost and Found Property Log and secure items per policy
Ensure required forms are available, and completed and processed properly (e.g. Kid's Club, Group X Reservation sheets, etc.
Promote and sell merchandise
Assists in the planning and implementation of promotions and merchandising.
Keep front desk area and lobby clutter free, and orderly
Perform general cleaning duties to include hourly locker room checks
Ensure all team members are in proper uniform
ORGANIZATION RELATIONSHIPS: The Assistance Operations Manager will report directly to the Operations Manager and/or General Manager. AOM will communicate and enforce all Policy and Procedures with the Operations Team. Duties require interaction with all club members and employees.
REQUIRED QUALIFICATIONS:
1) Knowledge, skills & abilities:
High school diploma or GED required.
Current CPR/AED certification
3) Minimum experience:
Must have 2 years customer service experience in health club, retail, hospitality or food service industry
- Employee discounts
- Opportunity for advancement
ESSENTIAL DUTIES & RESPONSIBILITIES:
Resolve member concerns and complaints in a professional manner within UFC Gym corporate and club parameters
Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience
Assist in providing direction to janitorial service
Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience
Ensure all front desk, kids club and Armbar adhere to policies and procedures
Drive club efforts in achieving revenue goals in Dues, Retail, and Juice Bar and ancillary revenue
Responsible for bill collecting on members EFT dues as well as making phone calls for past due members and members with invalid credit cards
Work with OM in planning and implementation of promotions and merchandising
Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure
Follow-up with compliance checks by monitoring club systems and employee performance
Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, File Organization, Member Check-in, Class Check-in, Telephone Inquiry, Guest Registration, Cash Handling, Member ID Cards
Maintain an efficient 'back office'
Review agreements and prepare daily paperwork for forwarding to agreement administration and cash control
Make daily banking deposits Monday - Friday
Order and maintain all supplies
Supervise point-of-sales (POS) operations and file daily and weekly club revenue reports
Responsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reports
Customer Service:
Greet all incoming members and guests
Ensure Guest Fitness Profiles are completed and appropriate fees are collected
Answer all incoming inquiries and obtain appropriate information to direct/transfer calls/guests.
Handle member service issues to include: Personal Training, guest, Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments.
Record lost and found items on the Lost and Found Property Log and secure items per policy
Ensure required forms are available, and completed and processed properly (e.g. Kid's Club, Group X Reservation sheets, etc.
Promote and sell merchandise
Assists in the planning and implementation of promotions and merchandising.
Keep front desk area and lobby clutter free, and orderly
Perform general cleaning duties to include hourly locker room checks
Ensure all team members are in proper uniform
ORGANIZATION RELATIONSHIPS: The Assistance Operations Manager will report directly to the Operations Manager and/or General Manager. AOM will communicate and enforce all Policy and Procedures with the Operations Team. Duties require interaction with all club members and employees.
REQUIRED QUALIFICATIONS:
1) Knowledge, skills & abilities:
- Must be energetic and possess a very friendly, outgoing personality and positive attitude
- Possess strong interpersonal and communication skills, including telephone etiquette
- Possess a strong customer service focus
- Understands and follows oral and written instructions.
- Able to multi-task and perform tasks with accuracy and attention to detail
- Must be a team player and possess a can-do attitude
- Adhere to meal and rest break periods and must clock in and out for all shift times
High school diploma or GED required.
Current CPR/AED certification
- State certification (see state specific requirements)
3) Minimum experience:
Must have 2 years customer service experience in health club, retail, hospitality or food service industry
- Experience with multiple phone lines preferred
- Basic computer skills
- Required to stand, reach with hands and arms, stoop, kneel, crouch, or crawl
- Occasionally lift and/or move up to 25 pounds
- Ability to stand and remain on your feet for a full shift
Job Summary
JOB TYPE
Full Time
SALARY
$86k-110k (estimate)
POST DATE
05/07/2024
EXPIRATION DATE
05/20/2024
WEBSITE
ufcgym.com
HEADQUARTERS
NEWPORT BEACH, CA
SIZE
200 - 500
FOUNDED
2021
TYPE
Product/Brand/Service
CEO
ADAM SEDLACK
REVENUE
$200M - $500M
INDUSTRY
Sports & Recreation
Related Companies
About UFC GYM
UFC Gym is a fitness center that offers physical training classes for individuals and groups.
Show more
The following is the career advancement route for Assistant Operations Manager positions, which can be used as a reference in future career path planning. As an Assistant Operations Manager, it can be promoted into senior positions as a Senior Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Assistant Operations Manager. You can explore the career advancement for an Assistant Operations Manager below and select your interested title to get hiring information.
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