HUALAPAI PREFERENCE
Position: Maintenance Technician – East
Department: Lodge
Classification: Non-Exempt
Salary Range: NE4
Supervisor: General Manager - East
Disclaimer: Position Description is not meant to encompass all aspects of position, other duties may be assigned.
Position Summary:
This position is responsible for the preventive maintenance and repair services for Diamond Creek Restaurant, Hulapai Lodge, and Walapai Market. Typical duties include maintenance, diagnostics, and repair of basic electrical, HVAC, plumbing, landscaping, grounds, cosmetic and aesthetic, and other types of standard maintenance and repair services that may be required for the general upkeep and efficient business operation of these structures and grounds. This role will also occasionally assist with these duties at the Administrative Offices. This position will be required to obtain the assistance of a licensed tradesman when necessary while assessing electrical, HVAC, plumbing, or any other maintenance work that may require a licensed tradesman. The licensed tradesman referenced may be another Team Member inside the organization, or a third party vendor.
Duties & Responsibilities:
1. Perform maintenance and repair of equipment, accommodations, structures, grounds, machinery, and swimming pool at Diamond Creek Restaurant, Hualapai Lodge, Walapai Market, and the Administrative Offices. This may include electrical, HVAC, plumbing, painting, carpentry, welding, landscaping, and other related tasks.
2. Monitor the condition and maintain logs of maintenance and repair activities for equipment, machinery, pool, and structures.
3. Maintain safety and security standards of all guest rooms and other areas, per guidelines.
4. Maintain maintenance equipment to ensure it remains clean, safe, and operable. Ensure chemicals are labeled and diluted in a clear, safe, and appropriate manner. Follow safety and health policies and procedures at all times.
5. Remain up to date and ensure compliance with all Federal, state, and local laws and regulations. Address and adjust any and all departmental or company policies when deemed necessary.
6. Promote, develop, and maintain effective communication, interaction, and excellent relationships with all department leaders, which includes ensuring that the needs of outside departments and department leadership are identified and met efficiently and consistently.
7. Perform all functions with the highest level of integrity.
8. Observe and follow all safety procedures.
9. Manage and maintain security of confidential information entrusted to position.
10. Keep the General Manager and executive team apprised of any and all ongoing issues and concerns, at all times.
11. Perform other related duties as assigned.
Knowledge and Abilities:
1. Excellent knowledge of and ability to utilize all applicable tools and machinery in order to perform tasks reference in this job description, as well as additional duties as assigned.
2. Ability to physically complete and have knowledge to perform maintenance and repair duties such as electrical, HVAC, plumbing, maintenance of buildings a swimming pools, and repairing equipment.
3. Knowledge and ability to read and understand repair manuals and operator guides for equipment, machinery, and all applicable maintenance services.
4. Strong analytical abilities and problem-solving skills.
5. Demonstrated ability to anticipate issues, seek and present solutions, and execute successful implementation of projects.
6. Ability to prioritize and monitor multiple tasks.
7. Effective communication skills
8. Must be technology and process-efficiency driven.
9. Ability to work as part of a team or as an individual contributor, and complete work within the designated timeframes.
10. Basic knowledge of Microsoft Office Suite
11. Exceptional guest service skills.
12. Excellent interpersonal skills with demonstrated patience and tact.
13. Exceptional detail and follow-up skills.
14. Ability to maintain professional appearance and demeanor.
Qualifications:
1. High school diploma or GED, required.
2. Journeyman license in electrical, HVAC, or plumbing, required.
3. At least five (5) years experience working as a maintenance technician in a corporate environment with multiple business operations and locations.
4. In lieu of a journeyman license, at least ten (10) years experience working as a maintenance technician in a corporate environment with multiple business operations and locations, required.
5. Demonstrated knowledge of identifying, diagnosing, and repairing issues with structures, equipment, and grounds, required.
6. Demonstrated ability to provide excellent guest service, and to support Team Members and guests in a positive and professional manner, required.
7. Ability to work effectively and efficiently both as an individual and as part of a team.
8. Strong verbal and written communication skills, as well as strong interpersonal and organizational skills.
8. Experience working for a Tribal entity, preferred.
9. Valid Driver’s License with a clean driving record.
10. Preference given to Hualapai Tribal members.
Physical Demands:
1. While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
2. The Team Member must be able to concentrate for prolonged periods.
3. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.
4. The Team Member must be able to communicate effectively in person or using telecommunications equipment.
5. Must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone, and calculator.
6. Frequently lift and/or move up to 100 lbs.
Conditions of Employment:
1. Must be able to provide authorization to work in the United States.
2. Must be at least 18 years of age.
3. Must possess a valid drivers license with a clean driving record, and be able to obtain approval to operate a company vehicle.
4. Must comply with the GCRC Team Member Handbook, internal policies and procedures, and all rules and regulations set within GCRC and the Tribe.
Working Conditions:
Work environment will be both indoor and in outdoor environments in multiple business locations. This will involve exposure to extreme weather conditions including, but not limited to: heat, cold, wind, rain, and snow. Occasional travel (local and statewide) for meetings, assignments, and regular job tasks. Extended and irregular hours, evenings, weekends, and holidays may be needed on occasion to meet business needs. Must be able to perform under pressure and work under stressful conditions. May be exposed to the risks associated in attempting to resolve issues with irate Team Members and guests.