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Front Desk Agent

Grand Canyon Resort

Peach Springs, AZ | Part Time

$30k-42k (estimate)

4 Months Ago

Front Desk Agent

Grand Canyon Resort Peach Springs, AZ

$30k-42k (estimate)

Part Time | Accommodations 4 Months Ago

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Grand Canyon Resort is Hiring a Front Desk Agent Near Peach Springs, AZ

HUALAPAI PREFERENCE

Position: Front Desk Agent – Lodge

Department: Hualapai Lodge

Classification: Non-Exempt

Salary Range: H3

Supervisor: Front Desk Supervisor – Lodge

Disclaimer: Position Description is not meant to encompass all aspects of position, other duties may be assigned.

Position Summary:

Handles daytime and nighttime Lodge accommodation reservations, check-ins and payments. Accepts cash and credit payments and makes change appropriately. Answers all questions concerning Hualapai tourism options and Hualapai history and culture. Ensures outstanding customer service for guests and acts as a Hualapai ambassador.

Knowledge and Abilities:

1. Ability to interact with guests and tour groups and provide prompt, outstanding customer service while handling accommodations at the Lodge.

2. Ability to understand questions being asked and provide detailed information regarding tourism options.

3. Ability to handle high cash and credit transactions and follow cash handling policies and procedures.

4. Ability to communicate in a clear, concise manner, even when busy.

5. Ability to work in a team environment, multi-task efficiently and maintain positive working relationships.

6. Ability to handle difficult customer situations or escalate when necessary.

7. Knowledge of Grand Canyon West locations, Hualapai River Running and Hualapai history and culture.

8. Ability to use appropriate computer software.

Duties & Responsibilities:

1. Greet and interact with guests arriving at the Lodge promptly being courteous, friendly and helpful. Provide tourism option information.

2. Handle guest and group check-ins and check-outs.

3. Follow proper cash and credit handling policies and procedures while completing transactions.

4. Respond to guests’ questions regarding Grand Canyon West and Hualapai River Running Provide information concerning cost of tours, length of tours, tour operating hours, seasons of operation, weather, pricing discounts, etc.

5. Provide guests information concerning Hualapai history and culture.

6. Provide outstanding customer service.

7. Perform other work-related duties as assigned.

Qualifications:

1. Good oral communication skills.

2. Good mathematical skills.

3. High School Diploma or GED.

4. Prior cash handling or customer service preferred.

5. Computer literate.

6. Preference given to Hualapai Tribal members.

Working Conditions:

Hotel lobby environment. Must be able to work varying schedules, split shifts, weekends and holidays.

| Applicant must pass a pre-employment drug screen and extensive background check may be required. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, sexual orientation or physical disability. However, preference may be given to persons of Indian decent in accordance with Public law 88-353, Section 703 (7-2-71) and Public Law 93-638, Section 7B

Job Summary

JOB TYPE

Part Time

INDUSTRY

Accommodations

SALARY

$30k-42k (estimate)

POST DATE

01/31/2023

EXPIRATION DATE

08/30/2023

WEBSITE

grandcanyonwest.com

HEADQUARTERS

GRAND CANYON CAVERNS, AZ

SIZE

500 - 1,000

FOUNDED

1988

CEO

MARK MORTENSON

REVENUE

$10M - $50M

INDUSTRY

Accommodations

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If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Front Desk Agent job description and responsibilities

When guests are ready to depart, the front desk agent generates their final bills and checks them out.

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The front desk agent can also post charges towards a guest account.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Front Desk Agent jobs

Check for sold-out dates before promising availability.

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Desk Clerks typically study at similar levels compared with Front Desk Agents.

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Make checklists and to-do lists.

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Seek Out Hospitality Skills Training Opportunities.

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Finally, Add A Summary Or Objective Statement.

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Step 3: View the best colleges and universities for Front Desk Agent.