Overview

The Kessler Collection is made up of 12 artful hotel and resort properties, 25 restaurants, and over 1,700 Grand Performers across seven states, we continue to grow and so will you! The opportunities are endless. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being.

We believe people want to be inspired! 

Our Grand Performers Receive Many Benefits Including:

• Marriott Employee Discounts Worldwide
• Competitive Wage & Discretionary Bonus Program
• Medical, Dental, Vision Insurance
• Company-Sponsored Life Insurance
• Short & Long-Term Disability Insurance
• Pet Insurance
• Tuition Reimbursement Program
• 401(K) with Discretionary Company Matching Contributions
• Employee Assistance Program

Responsibilities

The overall objective and purpose of the Banquet Utility is to provide assistance to the banquet team in servicing catering events. The incumbent is responsible for ensuring events are set according to the banquet event order and providing support to the banquet staff in servicing the function. They are to provide inspiring and strategic leadership while directing the activities of the banquet operation in support of the mission, core values, standard and goals established by the company.

Primary areas of responsibility include, but are not limited to the following:

• Greet and interact with internal and external guests in a genuine warm and friendly manner using professional and Kessler standard nomenclature.
• Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette.
• Maintain the integrity of the guests’ privacy, including confidentiality of personal information and key control.
• Maintain the integrity of Company proprietary information and protect Company assets.
• Maintain a thorough knowledge of menu items and banquet event orders.
• Set up tables, chairs, audio visual equipment, and other items according to the specifications of the event.
• Obtain linen and drape tables.
• Polish glassware and silverware.
• Set tables with silverware, glassware and decorations.
• Vacuum carpet and rugs.
• Clean and dust all banquet furnishings as needed.
• Replace soiled and worn table linens.
• Tear town events and food and beverage stations,
• Assist in serving food and beverage in a genuine, friendly, professional and efficient manner consistent with the Kessler image and standards,
• Complete opening and closing procedures as well as side-work,
• Maintain a neat and organized work area to include adhering to sanitation standards according to state law and health codes
• Maintain complete knowledge and comply with company policies and procedures
• Maintain neat, clean and professional appearance according to standards
• Follow all company safety and security policies and procedures. Report accidents, injuries and unsafe conditions
• Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.
• Develop and maintain positive working relationship and support the team to achieve our goals
• Attend required training and meetings
• All other duties as assigned, planned or un-planned

Qualifications

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.

• Knowledge of gust service etiquette and proper food and beverage serving techniques
• Ability to perform all tasks related to banquet utility 
• Ability to remain calm in various situations, use sound judgement and effectively solve problems
• Ability to work quickly, prioritize, and maintain service of multiple guests
• Ability to read and interpret documents such as safety rules and procedural manuals
• Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades and percentages
• Strong written, verbal, and interpersonal skills

• High school diploma, GED Degree, or related training equivalent - required
• 1 year of relevant work experience in similar scope and title – required
• Experience within luxury brand/markets - required

The work environment/conditions described herein are representative of those that an incumbent may experience.

• Must be comfortable working in a shared space, with constant noise, without the use of a private office.
• Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
• Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role.

• While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, and stand and walk up to 8 hours on a daily basis.
• Push, pull, and lift up to 60 lbs.
• While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting and standing for long and short periods of time. 

The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.