The home health scheduler plays a vital role in ensuring that patients receive the care they need in the comfort of their own homes. This position requires strong organizational skills, effective communication, and the ability to work well under pressure. By efficiently coordinating schedules and addressing challenges as they arise, the scheduler contributes to the smooth operation of a home healthcare agency and the well-being of its clients.

Responsibilities:

1. Scheduling: Coordinate and schedule shifts for home health aides, nurses, and other healthcare professionals to visit clients' homes and facilities.

2. Client Communication: Communicate with clients and their families to arrange suitable visit times, ensure understanding of the schedule, and address any concerns or changes.

3. Staff Coordination: Work closely with healthcare providers to ensure their availability matches patient needs and geographical proximity.

4. Documentation: Maintain accurate records of scheduled shifts, including patient information, caregivers' availability, and any changes or updates.

5. Problem Solving: Handle scheduling conflicts, emergencies, and last-minute changes efficiently and effectively.

6. Compliance: Ensure that scheduling practices comply with relevant regulations and standards, such as patient privacy laws and healthcare industry guidelines.

7. Team Collaboration: Collaborate with other departments within the agency, such as billing and administration, to ensure smooth operations.

Skills and Qualifications:

1. Organization: Ability to manage multiple schedules simultaneously and maintain detailed records.

2. Communication: Excellent verbal and written communication skills for interacting with clients, healthcare providers, and other staff members.

3. Time Management: Capable of prioritizing tasks and making quick decisions in a fast-paced environment.

4. Problem-Solving: Strong critical thinking skills to resolve scheduling conflicts and address unexpected situations.

5. Attention to Detail: Accuracy is crucial in maintaining scheduling records and ensuring that appointments are correctly arranged.

6. Empathy: Understanding and empathy for patients and their families, as well as sensitivity to their needs and concerns.

7. Computer Skills: Proficiency in using scheduling software, spreadsheets, and other relevant tools.

8. Flexibility: Willingness to adapt to changing schedules and handle unexpected challenges.

Education and Experience:

• A high school diploma or equivalent is typically required.
• Previous experience in healthcare scheduling or a related field is often preferred.
• Familiarity with medical terminology and health care practices can be advantageous.

Benefits:

Monday to Friday 9am to 5pm in office with remote option

Medical Insurance available

Paid time-off and sick days

Can be a remote position