3 Customer Support Agent I Jobs in Dallas, TX
Grace Hill is Hiring a Customer Support Agent I Near Dallas, TX
Grace Hill is seeking energetic customer-service-oriented individuals who will make a positive difference for our clients!
The Customer Support Agent I is a support associate responsible for resolving technical problems for our clients. The CSA I will work with end-users to ensure that they can access our client platforms, complete sales on the storefront, and complete Level 1 troubleshooting to ensure user resolution of any technical and product questions for Grace Hill's products and services.
Responsibilities include but are not limited to:
- Offering best-in-class technical issue resolution service to our end users
- Providing clear and timely responses to learner support technical requests via phone, direct message/email, and chat tickets
- Collect and review/update client information in Salesforce
- Stay current with all platform changes, updates, and support utilities
- Fully document all interactions using ticket documentation guidelines
- Follow up and make scheduled callbacks when necessary
- Manage and monitor caseload and backlog based on duration and priority
- Identify, document, and escalate priority issues, outages, or perceived emergencies
- Responsible for maintaining and achieving targets for KPIs and Metrics such as Speed to Answer, Average Handling Time, SLAs, Ticket Duration, and AQL quality scores, as well as other department metrics
- Establish and maintain a positive professional relationship with users and clients as well as interdepartmental functions
- Other tasks as assigned by leadership
- High school diploma or G.E.D required
- 1 year of previous customer service experience preferred
- Strong technical background preferred
- Positive and energetic phone skills, excellent written and communication skills
- Demonstrated proficiency in typing and grammar
- Effective listening and probing skills to identify the technical assistance needs of the client and opportunities to offer additional assistance
- Multi-tasking, basic keyboarding, internet navigation
- Experience with Salesforce (preferred) or comparable ticketing system
- Results-oriented, ability to work independently as well as within a team environment
- Proactive and attentive to detail and feedback
- Hybrid position with 2-3 days on-site attendance required (subject to change)
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Job Summary
Full Time
$36k-46k (estimate)
06/24/2023
06/20/2024
gracehill.com
SALEM, OR
200 - 500
1998
Private
EDWARD BOLLINGER
$10M - $50M
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About Grace Hill
Grace Hill is a South Carolina-based E-learning platform that provides property management, compliance, and related training solutions for real estate professionals.
The job skills required for Customer Support Agent I include Technical Support, Customer Service, Troubleshooting, Customer Support, Communication Skills, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Agent I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Agent I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Agent I positions, which can be used as a reference in future career path planning. As a Customer Support Agent I, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Agent I. You can explore the career advancement for a Customer Support Agent I below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Agent job description and responsibilities
For unsatisfied customers, agents try their best to resolve the concerns or transfer the complaints to related departments.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Agent jobs
They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.
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Agents need to be trained for a wide range of customer service soft skills.
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Second line support agents must remain calm and be completely understanding with each customer.
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Step 3: View the best colleges and universities for Customer Support Agent.
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