POSITION SUMMARY

The Operations Database Administrator is accountable for overseeing the day-to-day activities of the data management staff including direct supervision of records support personnel, cable locators and internet support personnel, scheduling of their work assignments and projects and review of such assignments. Principal accountabilities also includes management of database application architecture, programming, troubleshooting and security of the outside and inside plant facility records, GIS database, mapping systems and engineering design systems integration. The Operations Database Administrator must exercise independent and discretionary judgement when investigating, gathering and summarizing information to optimize efficiency for the benefit of the department and the Company.

PRINCIPAL ACCOUNTABILITIES

DAILY

· Oversees daily scheduling of work assignments issued to the staff

· Reviews, monitors and analyzes needs of applicable personnel based on immediate and future demands

· Processes all daily departmental paperwork and reports

· Oversees daily posting of verified data or in-service and closed graphic and non-graphic work order information to the GIS database.

· Oversees daily posting of in-service, verified or closed COE work order data to the appropriate COE records database.

· Oversees daily posting of in-service, verified or closed Plant Condition Reports and Plant Work Orders to the appropriate records base.

· Oversees the daily integration of data between various data systems as well as data integration from and to other systems, including but not limited to GPS data and data from external sources.

· Oversees daily USA procedures, coordination and scheduling of cable locates

· Oversees internet support staff ensuring high quality local technical support for internet subscribers

· Understands and accepts the necessity for reporting to work, on time, and is ready and able to perform the duties and responsibilities of the position on a daily basis

· Proactive involvement in the Company’s Safety Program, including compliance with all rules and regulations, and for continuously practicing safety while performing their duties

· Proactive involvement of all staff in the Company’s ongoing customer satisfaction programs

· Duty Supervisor responsibilities

PERIODIC

· Maintains database results by setting and enforcing standards and controls.

· Prepares for database expansion by studying plans and requirements; advising senior management; coordinating design and programming.

· Prepares status and Ad Hoc reports as required

· Upgrades hardware and software by assessing transaction processing and database production options.

· Maintains database performance by troubleshooting problems.

· Keeps senior technical management informed by preparing reports on system performance and problems.

· Accomplishes platform upgrades and improvements by supervising system programming.

· Oversees the integration of data from and to various computer systems, including but not limited to GPS data and data from external sources.

· Secures database by developing policies, procedures, and controls.

· Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

· Accomplishes information systems and organization mission by completing related results as needed.

· List of principal accountabilities is not exhaustive and may be supplemented as necessary

KEY PERFORMANCE FACTORS

LEADERSHIP

· Promotes the Company’s Mission Statement and strives to ensure the Core Values are upheld

· Provides direction and support to employees in the achievement of Company goals and objectives

· Ensures own departmental objectives are met while understanding and assisting other departments in the meeting of their goals and objectives

· Expresses positive expectations of others

· Manages meetings well

· Keeps employees informed (e.g., gives relevant information; lets people affected by a decision know what is happening)

· Encourages group participation

· Promotes the effectiveness of the group through team assignments, cross training, etc.

· Solicits and values input from employees

· Makes sure the practical needs of the group are met (e.g., resources, staffing, information)

· Surfaces conflict or takes action to address problems within the department

· Resolves employee issues in a calm, fair manner

DEVELOPING OTHERS

· Asks questions to develop the ability of others to think through problems

· Gives constructive feedback (e.g., explains what was done well and how to improve on tasks that were poorly executed)

· Accepts and supports others’ views, recommendations or actions

· Gives others latitude to do a task in their own way, providing the opportunity to make and learn from mistakes

· Clearly defines parameters, but keeps direction flexible

· Arranges appropriate and helpful assignments to foster employees continual learning and growth (e.g., adds new responsibilities, delegates specific projects, assignments, or tasks to recognize and reward for development)

DISCIPLINED ACTION

· Takes action quickly to address present opportunities or problems

· Analyzes causes and determines the reasons for shortfalls or problems

· Develops action items to address problems

· Based on available facts and relevant information, acts quickly and decisively in a crisis situation (where the norm is to wait, “study,” or hope that problem will resolve itself)

· Thinks in “big picture” terms, taking action to minimize potential problems or risks, or capitalize on opportunities

FOCUSING PERFORMANCE

· Monitors and tracks departmental progress against departmental goals

· Involves employees in setting departmental and individual goals

· Clearly communicates performance expectations to employees

· Measures employee performance against clearly established standards and goals

· Makes sure group efforts remain on-track and are not diverted by competing priorities or interests

· Takes specific steps to resolve performance problems directly and constructively

· Provides direct feedback on performance to each employee

· Makes specific changes to work processes or applies “best practices” to improve individual or departmental performance

ORGANIZATIONAL COMMITMENT

· Respects the ways things are done in the organization and does what is expected (e.g., dresses appropriately, tires to fit in). Follows Company policies and procedures

· Respects and accepts what management sees as important

· Makes choices and sets priorities to meet Company’s needs

· Cooperates with others to achieve organizational/departmental objectives

· Publicly acts to fits the Company’s mission

DEPARTMENTAL MANAGEMENT

· Develops and manages strategic and tactical plans and departmental goals

· Establishes performance and quality standards to maintain and surpass department goals

· Manages multiple tasks simultaneously by prioritizing activities, managing time efficiently, and delegating effectively

· Quickly responds to organizational or departmental needs

· Oversees resource use by planning and controlling budgets and matching existing needs (e.g., production, customer service) with resource requirements

· Monitors and ensures progress toward objectives without spending too much time on detail

· Adapts own approach as the requirements of a situation change (this includes accepting changes in one’s own organization or job requirements as needed)

· Manages human resources by setting appropriate staffing levels making good people/job matches, and monitoring work output. Makes staffing changes as needed to ensure departmental success

PHYSICAL REQUIREMENTS

· Possesses the ability to speak clearly and understandably and hear communications by telephone and in person

· Possesses fine and gross manipulation skills

· Possesses grasping and power grip abilities

· Must have good vision (with correction)

· Must be able to sit for prolonged periods of time

· Must have ability to stand, sit , squat, bend kneel, twist, crawl, Reach, lift, balance, carry, push and pull to accomplish daily tasks associated with requirements of the position

· Must be able to perform job duties and responsibilities in all @types of weather, ranging from extreme heat to cold, including rain and snow

· Must have the ability to walk and negotiate rough terrain while carrying necessary equipment to perform job duties

· Must have the ability to drive in all @types of terrain and in all @types of weather, including rain and snow

· Must have the ability to install and remove tire chains from vehicles

· Must be able to lift 50lb. maximum with frequent lifting and/or carrying objects weighting up to 25lb.

QUALIFICATIONS

EDUCATIONAL REQUIREMENTS

· Bachelor degree, emphasis in GIS, database management, electronic engineering, land surveying or related field desirable

TECHNICAL REQUIREMENTS

· Computer literate with emphasis on Microsoft Office

· Detail functional knowledge of CAD/GIS systems software, preferably AutoCAD Map 3D

· Detail functional knowledge of ArcGIS Online applications

· Detail functional knowledge of GPS systems, equipment and techniques

· Detail functional knowledge of data structures associated with GIS systems.

· Detail functional knowledge in SQL and SSRS

· Knowledge of cable splicing and assignment

· Knowledge of RUS symbols and procedures

· Knowledge of data and special circuit design parameters

· Proficiency in reading engineering and splicing schematics

· Proficiency in reading and developing as-built prints

· Proficiency in reading record-of-survey maps and Assessor's Parcel information

· Conceptual understanding of basic DC and AC electronics

· Supervisory skills

· Possesses and maintains a valid and unrestricted class “C” driver’s license, with driving records that provides insurability under the Company’s vehicle insurance carrier and within the guidelines of the Company

WORK EXPERIENCE

· 3 years as an OSP engineer, OSP Technician, Line Assigner, CAD Operator, or similar position, where duties correspond with the essential and periodic functions of this position

· Supervisory experience desirable. Data Maintenance, Database Management, Promoting Process Improvement, Presenting Technical Information, Database Design, Reporting Skills, Quality Focus, Technical Understanding, Attention to Detail, Thoroughness, Requirements Analysis

ENVIRONMENTAL CONDITIONS

GENERAL OFFICE CONDITIONS

Exposure to an air-conditioned/heated office environment with exposure to low noise levels from office equipment and voices. No exposure to notable hazards or unusual atmospheric conditions

CENTRAL OFFICE

Exposure to an air-conditioned/heated office environment with moderate noise levels generated by the equipment. However, travel conditions from one office location to another can result in exposure to outside elements ranging from extreme cold/heat/humidity/rain/snow

OUTDOOR CONDITIONS

Exposure ranges from mild to extreme weather conditions, including heat, cold, humidity, rain and snow. At times, personal protective equipment and clothing are the only protection provided against the elements. There is also unavoidable exposure to plant and animal life that inhabit the area. Environments may also include crawl spaces and attics. These conditions range from wet, damp and cold to hot, humid and dusty

If you would like to learn more about this opportunity or other opportunities in the Information Technology or Telecommunications sector please contact elizabeth.krauss-shadley@gogpac.com or by calling/texting 605.679.9245