GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.

From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at .

Summer Internship - 10 Week Assignment

May/June - August

Hybrid - Metro Detroit Area

$15/Hour

Summary

GP Strategies engages a wide variety of professionals to design, develop, and deliver performance improvement for Automotive OEMs.

The Dealer Digital Performance Specialist has responsibility for supporting the digital execution (process, tools, and strategies) between General Motors and its Dealers. They function as a Dealer support contact for 40-50 Dealers and work collaboratively with them to develop and implement various digital programs. The DDPM is the Dealer's first line of defense with digital education and questions. They are the primary point of contact for the Dealer across digital initiatives and facilitate the integration of go to market strategy within each of these programs monthly.

Details of the Program:

• This is a 10-week summer internship
• Hybrid local in Metro Detroit area due to occasionally meetings on-site
• Full-time paid position, Monday through Friday
• Comprehensive training program provided

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Practice being primary point of contact for all dealers across digital initiatives for sales and service
• Learn how to build relationships with dealers remotely
• Execute phone and email communications to Dealers with their mentor's guidance
• Support Dealers with issues and resolve vendor, billing, D2C2 questions
• Work with vendor partners to close outstanding cases
• Support Dealers with enrollment in program solutions
• Work with dealer to establish and optimize each dealer's digital marketing strategy and plans:
  • Review key digital performance indicators each quarter with dealer and develop action plan
  • Quarterback ongoing technical support requests
  • Coordinate dealer website customizations
  • Escalate key vendor issues for the dealer
  • Collaborate with Brand/Aftersales Teams to drive execution of divisional/ go-to-market strategies across key digital focus areas on a high-level basis on a quarterly basis
  • Assist increasing dealer satisfaction with brand/aftersales digital initiatives & service providers

Minimum Education/Experience Required:

• College Junior going into Senior year
• Eligibility to work in the United States without sponsorship is required.
• Marketing, retail, customer service experience a plus
• The ability to balance competing priorities while maintaining effectiveness in a dynamic, often chaotic environment
• Excellent oral and written communication skills that involves
  • Understanding the audience
  • Communicating an idea or message successfully
  • Presenting information effectively

• Self-motivated and able to thrive and multi-task in a fast-paced sales focused environment
• Excellent time management skills
• Proficiency in Microsoft office products

With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.

GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.