Overview

GovCIO is currently hiring for a Sr. Help Desk Specialist. This position will be located in San Antonio, TX. The ideal candidate can resolves technical problems and answers queries by telephone or e-mail in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.

Responsibilities

• Resolves technical problems and answers queries by telephone or e-mail in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems

• Diagnoses, identifies, isolates and analyzes problems utilizing guidelines and prescribed solutions

• May route calls to product line specialists

• Maintains and updates records and tracking databases

• Alerts management to recurring problems and patterns of problems

• Responsible for investigating and identifying computer hardware and software related problems

• Effectively communicates step-by-step solutions to end-users

• May need to communicate with software and hardware specialists for solutions

• Records solutions into database for other Help Desk professionals

• Redirects issues to appropriate resource if necessary

• Must be knowledgeable of current technological issues and advancements.

Qualifications

• Associate's with 5 -8 years (or commensurate experience) of help desk support experience

• Considerable knowledge of the job. Complete understanding of the general and detailed aspects of the job, and its application

• Provides technical solutions to a wide range of difficult problems

• Solutions are imaginative, thorough, practicable, and consistent with organization objectives

• Works under only general direction. Independently determines and develops approach to solutions. Work is reviewed upon completion for adequacy in meeting objectives

• Contributes to the completion of specific programs and projects

• Failure to obtain results would typically result in serious program delays and considerable expenditure of resources

• Clearance Requirements : Public Trust

AOUSC

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range

USD $45,000.00 - USD $70,000.00 /Yr.

Submit a referral to this job (https://careers-govcio.icims.com/jobs/2371/sr.-help-desk-specialist/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834385473)

Location US-TX-San Antonio

ID 2023-2371

Category Information Technology

Position Type Full-Time