Overview

The VA NSOC defends, manages, and monitors the network operating status and cyber security posture of the VA by providing the day-to-day management, operation and configuration of the enterprise network infrastructure, Internet Gateways, the delivery of enterprise security systems and services, the monitoring and reporting of security incidents, the conduct of threat and vulnerability analysis, the validation of adequate security controls within the enterprise and the full range of functions across the spectrum of activities relating to incident management, incident response and enterprise network management.

Responsibilities

• Coordinates the planning, design, and installation of equipment, using knowledge of engineering and programming as well as sophisticated instruments and computers
• Participates in system conceptual design and documentation of the design concepts.
• Installs all new hardware, systems, and software for networks.
• Designs, creates, and builds network services, equipment and devices.
• Generates system level requirements verification procedures and customer acceptance test procedures.
• Monitors system performance and implements performance tuning.
• Reviews test plans/procedures and ensures they meet the objectives of the contractual requirements and participates in the testing process to validate requirements.
• Work with architectural engineering teams to transition new and upgraded network and security solutions to operational teams, by assisting with the design, testing, and implementation of new or refreshed technology in a large government enterprise network
• Documenting all information required to transition the support of new and refreshed technologies from architecture/Tier IV support to operational/Tier II support, in alignment with the production implementation of the solution
• Facilitating documentation acceptance by receiving teams
• Documenting relevant service desk/Tier I knowledge artifacts
• Documenting relevant user information, to include user guides, client software installation guides, and frequently asked questions
• Provide training to Tiers I and II support teams, prior to and following deployment
• During transitional life cycle, become a subject matter expert on the technology being deployed
• Following deployment, provide Tier III support for all solutions transitioned through the team; to include updating documentation as required in a fluid network operations environment
• Provide Tier III level support for all network and security systems supported by the VA NSOC, to include in depth packet analysis and troubleshooting using network sniffers (Wireshark and/or Riverbed Transaction analysis) and other network management tools
• Tier III support includes change control facilitation with associated implementation, testing, and back out plan documentation, and some maintenance window and 24x7x365 on-call escalation tasks, followed by detailed after action documentation and appropriate communication to leadership
• Assist with compliance reporting and remediation
• Track all efforts in VA NSOC trouble ticketing system
• Provide recommendations for improving standard operating procedures and troubleshooting techniques based on lessons learned by providing Tier III support

Qualifications

• Bachelor's with 0 - 2 years (or commensurate experience)
• Knowledge of a of Network Engineering (Cisco, Citrix, Palo Alto, F5 Load-Balancing, Remote Access).
• Have an understanding of the OSI model, Ethernet, and TCP/IP
• Experience with the design/architect/implement of medium to large sized networks and have deployed said technologies in these networks.
• Understanding of analyzing packet captures using Wireshark
• Clearance Required: Must be able to obtain and maintain a Public Trust background investigation

Preferred Qualifications:

• Certifications: CCNA, CCNA Security, CompTIA Network , CompTIA Security , CCA-N

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range