POSITION TITLE: Office Manger

EMPLOYEE STATUS: Non-exempt

REPORTS TO: COO

JOB SUMMARY:

A Dental Office Manager is responsible for overseeing the day to day operations in support of the organization. Our goal is to provide the best patient experience and set standards for staff. Positive attitude who understands how to empower staff. Excellent team building skills required. Training and oversight of offices. The right candidate must be highly organized and efficient.

ESSENTIAL DUTIES:

• Supervises support staff to ensure maximum production and service.
• Conducts performance evaluations.
• Issues appropriate disciplinary actions and discharges staff as needed with doctor(s) assistance.
• Directs support staff recruiting efforts through application screening, interviewing, and hiring procedures.
• Coordinates continuing education events.
• Trains support staff in their respective positions.
• Prepares work schedules for staff to assure optimal production and service.
• Maintains Personnel Policy Manual, consistently administers policies and staff benefit programs as written, updates policies and distributes to staff as needed.
• Conducts new hire orientation.
• Keeps practice in compliance with health regulations and OSHA. Acts as a liaison between patients and staff concerning problems and complaints and attempts to resolve the matter(s).
• Educates and motivates support staff to achieve excellent customer service and patient satisfaction from services rendered by the practice staff.
• Oversees patient care by scheduling appointments, coordinating financial arrangements (including billing and insurance), maintaining patient records, and following up on delinquent accounts.
• Assures that the practice property is clean, professional and well kept and that all clinical and office equipment is kept in proper working order.
• Responsible for office reports, end of day, production and maintaing monthly goals.
• Assists the employer with developing a marketing program to maintain the financial welfare of the practice.
• Reviews fee structures for products and services and recommends changes to achieve financial success..
• Send patient correspondence / billing / follow-up aftercare / follow-up predeterminations.
• Follow COVID-19 protocols including wearing a face mask while at work, washing hands regularly, and keeping frequently touched areas clean.
• Resolve monthly outstanding insurance aging.

KNOWLEDGE/SKILLS/ABILITIES:

Knowledge of federal and state labor law regulations.

Knowledge of English composition, grammar, spelling, and punctuation.

Skilled in the use of standard office equipment including: computers, and computer software (MS Excel, Word, Curve).

Ability to maintain composure and professionalism when exposed to stressful situations.

Ability to engender trust from the doctors, co-workers, and patients.

Ability to work cooperatively with other management, staff, and patients.

Proficient in using conflict resolution and problem-solving techniques to manage conflict, patient

complaints, and other discord.

Ability to prioritize, organize, and complete tasks in a timely and independent manner.

Ability to accept constructive criticism.

Ability to understand and follow written and verbal instructions, to collect data, establish facts, draw

valid conclusions, and maintain confidentiality.

Ability to communicate and express thoughts and ideas competently.

Ability to quickly grasp relevant concepts regarding duties and responsibilities.

EDUCATION / EXPERIENCE:

2 year degree from a college or technical school

Minimum of Five years of related experience and/or training

Job Type: Full-time

Pay: $25.00 - $32.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Experience:

• Curve Dental software: 2 years (Preferred)
• Dental Management: 5 years (Required)
• Husky Insurance knowledge: 2 years (Required)

Ability to Relocate:

• Manchester, CT 06042: Relocate before starting work (Required)

Work Location: In person