2 Support Specialist Jobs in Rugby, ND
Gooseneck Implement is Hiring a Support Specialist Near Rugby, ND
About the Position:
Department: Central Service
Reports to: Technical Support Team Lead
Supervises: None
Purpose:
As a Support Specialist for Gooseneck Implement, you will play a crucial role in providing technical assistance and troubleshooting services to internal stakeholders so our employees can support our customers. Your primary focus will be to resolve technical issues related to John Deere machinery and equipment efficiently, ensuring smooth operations and optimal equipment performance. This position offers the opportunity for remote work, depending on the candidate's location, and is part of our Gooseneck Technical Assistance Center.
Responsibilities:
- Reply to incoming tickets and provide support/solutions to Gooseneck employees.
- Collaborate closely with various teams to offer support on the technology we offer.
- Stay informed about the latest advancements in John Deere equipment, product features and software updates to support internal stakeholders effectively.
- Walk technicians through step-by-step solutions.
- Provide support for equipment operation and adjustment for the Sales and Parts employees.
Knowledge, Skills, and Abilities:
- 2-year degree in Diesel/John Deere/Automotive or equivalent work experience.
- 10 years’ experience as a John Deere Equipment Technician (Preferred).
- High knowledge level working with John Deere Service Advisor.
- High knowledge level of John Deere equipment including Engines, Powertrains, Electrical/Electronics, Hydraulics, and Precision Technology.
- Excellent verbal and written communication skills to convey technical information clearly and concisely to internal stakeholders.
- Utilize a computer and software proficiently to perform required tasks.
- Ability to work collaboratively in a team environment and support colleagues in resolving technical challenges.
- Proficiency in using various computer software applications with a willingness to learn new software and systems.
- Ability to work flexible hours.
- Strong organizational skills and the ability to manage multiple priorities with attention to detail and accuracy.
- Ability to demonstrate concern and care for customer privacy and data security.
Job Summary
Full Time
$54k-68k (estimate)
03/04/2024
06/29/2024
gooseneckimp.com
WILLISTON, ND
50 - 100
1974
LES NESVIG
$200M - $500M
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About Gooseneck Implement
Gooseneck Implement delivers the promise of John Deere genuine value to farmers, ranchers, and equipment operators in North Dakota. Our employees are our greatest asset! We are committed to our number one goal of providing you the highest quality farm equipment and superior product support. We strive to provide the best parts availability, the most responsive service support, and the best product information in the industry. We continue to employ qualified and dedicated people that demonstrate a strong interested in providing you continuous product support during and after the sale. Teamwork, ...training, and integrity describe our employees at all the Gooseneck locations. We are partnering with our customers for today and for the future!
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The job skills required for Support Specialist include Troubleshooting, Technical Support, Written Communication, Attention to Detail, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Specialist positions, which can be used as a reference in future career path planning. As a Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Specialist. You can explore the career advancement for a Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Support Specialist job description and responsibilities
Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
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Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
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Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
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The specialists work along with the staff members to supervise the assigned projects by an organization.
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The support specialist often has to balance different tasks such as customer technical support, ticket documentation, problem analysis, and task management.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Support Specialist jobs
Experience as a Customer Support Specialist or similar CS role.
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Proven work experience as a Sales support specialist or Sales support associate.
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Tech support specialists need good communications skills.
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Gain experience with operating systems.
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Learn Relevant Tech Skills and Gain Experience.
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Step 3: View the best colleges and universities for Support Specialist.
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