Title:Assistant Manager **What youll be doing:**

As an Assistant Store Manager, you will assist the Store Manager in running the store. This means hiring, training, motivating and supervising staff. Youll lead meetings, help the store meet its customer and donor satisfaction standards, maintain displays and merchandising presentations, ensure that any cash is handled as per policy and drive the store towards meeting or exceeding its budgeted financial performance. Ongoing training is provided. As you progress in your career you may be offered the opportunity to transfer to other stores.

**Position Summary:** To manage the daily operations of donated merchandise in accordance with established business practices as mandated by the Agencys policies, procedures and budget projections in an assistant role. - Punctual and dependable attendance.

- Manages budget and maintains expenditures in accordance with the Agency, departmental, and store financial goals.

- Hire, train, evaluate, motivate and supervise all store personnel to maintain and exceed the Agencys operational standards.

- Comply with Agency policies and DGR standard operating procedures (SOPs) and the Agencys safety and security policies and procedures.

- Adhere to the process outline for the job you are supervising and performing.

- Greet, assist and provide excellent customer service to donors/customers.

- Assist and resolve any complaints and communicate with the management team.

- Maintain proficiency for tasks required in all workstations.

- Monitor and maintain overall store appearance and housekeeping to Agency standards by proper colorization, cleanliness, store layout, signage and displays.

- Perform and assist in all functions completed by store personnel.

- Conduct all monthly meetings with store employees and attend all meetings and training as required by the Agency.

- Maintain all company records and reports accurately and in a timely fashion and assist in preparation of daily reports.

- Assist in sales and processing of items.

- Open and close cash registers, performing tasks such as counting money, separating charge slips and balancing cash drawers.

- Must be able to adapt to growth and a changing environment within the Agency.

- Review and be familiar with Goodwill Dallas safety policies, programs and procedures and adhere to all safety rules, regulations and safety codes.

- Attend safety training and meetings and report any unsafe work conditions, accidents or injuries immediately.

- Perform other duties and projects as required by management.

- High School diploma or GED, preferred.

- Associates Degree or completion of related retail management course work preferred.

- 3 years of experience in a supervisory role of 12 or more employees in retail, manufacturing, production or food services and/or demonstrated success and completion of Goodwill assigned training.

- Bilingual a plus.

- Ability to transfer to any Goodwill Dallas within the territory.

- Prior retail experience or customer service/ relations experience.

- Must be 21 years old.

- Valid Drivers License and Car Insurance Verification, required.

- Ability to speak, read and write the English language.

- Reliable transportation and communication, required

- High level of attention to detail.

- Excellent verbal and written communication skills.

- Strong organizational skills and the ability to work on several projects at once.

- Strong sense of internal and external customer service.

- Ability to adapt to growth and a changing environment within the Agency.

- Good math skills, reading skills and basic accounting knowledge.

- Good interpersonal skills: able to work well with a wide range of people.

- Good coaching skills.

- Strong time management skills and demonstrate adherence to timelines and schedules.

- Good follow through on projects and deliverables.

- Good problem-solving skills.

- Demonstrate resourcefulness and ability to take initiative in development and

- Ability to complete and maintain:

- Live the Values

- Results Driven

- Customer Focus

- Communication

- Job Skills Knowledge

- Builds/Leads Teams

- This work is physical and requires the following activities: Standing, walking, twisting, bending, grabbing and reaching for long periods of time; occasional squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.

- The ability to push, pull and lift up to 50 pounds, or more with assistance.

- Employee is required to operate a computer, and handle textiles and donated goods. The employee must be able to move stock onto or off shelves.

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