Job Description

Objective and Primary Responsibilities / Summary 

The Office Work Experience Trainee is a temporary work experience position that provides the participant an opportunity to learn the basic tasks and skills of the position. Participants are placed at a variety of work sites and each experience is unique in skills attainment.

Participants selected for this work experience must meet program requirements and will train for a predetermined number of hours. For more information on how to qualify for this or other work experience positions please https://www.goodwillsocal.org/career-services/employment-centers/.

Essential Duties & Responsibilities

1. Performs office duties in support of an assigned department or division; receives and directs telephone calls and visitors; provides information on department or division services and operations
2. Assists in managing the flow and preparation of paperwork.
3. Acts as a receptionist; answers the telephone and provides information on department policies and procedures
4. Maintains a variety of files and records in assigned department; files in accordance with establishing filing system.
5. Provides customer service, information, referrals and assistance to the general public and other departments
6. Collects, sorts, posts, adds, and modifies accurate data as necessary for tracking purposes into respective databases systems and/or processes.
7. Records and updates directories as needed
8. Orders, receives and organizes materials and supplies
9. Maintains, requests, and cancels vendors’ services as needed. Sorts and distributes internal and external correspondence appropriately
10. Precisely prepares and tracks outgoing mail

Additional Duties & Responsibilities

1. Other duties and special projects as assigned
2. Ability to work independently, with minimal supervision
3. This position is a temporary position.

Supervisory Responsibilities

• This job has no supervisory responsibilities

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

• No prior experience or training.

Certificates, Licenses, Registrations

• None required.

Other Educational Skills & Abilities

• No skills needed.

English Language Skills

• Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.

Mathematical Skills

• No skills needed.

Reasoning Ability

• Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

Computer Skills

• No skills needed.

Other

Qualifications

• Shift flexibility and overtime when needed
• Ability to handle confidential information
• Ability to work with minimal supervision
• Non-profit experience preferred
• Spanish / English bilingual preferred
• Punctual and dependable attendance
• Free from alcohol and drug abuse
• Understands the basic philosophy of Goodwill and participates fully in carrying out its mission
• Adheres to Goodwill’s values of Respect, Integrity, Service, & Excellence

Required Training

• New Hire Orientation
• Standard Operating Procedures
• Customer Service Training
• Financial Literacy
• Managing Difficult Situations
• Hire Select Assessments

Values-Based Work Environment Notice

Goodwill Southern California provides a values-based work environment for our employees. All individuals are expected to support and promote our values:

1. We treat everyone with respect, compassion and inclusion, recognizing their contributions and differences
2. We conduct business with transparency, integrity and accountability
3. We serve, empower and advocate for our clients, community, business partners and each other
4. We pursue a vision of excellence and continuous improvement to better the lives of those we serve

The above description is not intended to be an “all-inclusive” list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job.