Description

Join our Team!

Work for GOOD at Goodwill

• Do you want to make a difference in your community while earning a paycheck?
• Would you like to help your community and environment every day that you come to work?
• Looking for a job that provides meaning as well as personal and professional development?

Goodwill San Antonio is one of the largest and most dynamic social enterprises in San Antonio.

We are an entrepreneurial non-profit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs.

We are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past.

We strive to maximize the value of each employee’s work and each donor’s donation to benefit our community and environment. Without Goodwill in our community, millions of pounds of perfectly usable items would be harming the environment in landfills. Instead, Goodwill employees are fueling a robust economy by recirculating used goods.

Our Good Careers Academy and Good Careers Centers Help Change Lives through the Power of Work as well by delivering education and meaningful job placement.

Explore careers with Goodwill in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance. Goodwill regularly partners with local, state and federal government agencies to provide additional diverse career opportunities.

We prefer to promote from within. Your growth and advancement is our priority.

Achieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more.

Change Lives. Make a Difference.

Discover Purpose. Apply today at WorkforGoodSA.org.

Qualifications

POSITION SUMMARY

The Manager Training and Development plans, designs, coordinates, and delivers highly engaging, performance-based, learner-centric skills- and knowledge- enhancements programs for the Goodwill San Antonio Mission Services Team. In addition, he or she also drives and supports quality and continuous improvement efforts to help strengthen Goodwill’s ability to deliver on its Mission to Help Change Lives through the Power of Work.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Uphold and model Goodwill's mission, core values, and servant leadership philosophy.
2. Build and maintain strong relationships with the different Program Teams to gather information on training needs and maintain pulse on the operation.
3. Create in collaboration with the Program Teams a training plan for each of Goodwill core positions. Monitor the ongoing execution of this training plan.
4. Based on needs/opportunities identified, research and offer creative ideas, and recommend impactful training to improve team performance and efficiency.
5. Research, build, and keep up to date training materials including outlines, curriculum, job aids, work instructions, classroom materials, on-the-job training guides and worksheets, infographics, videos and quizzes.
6. Research, find, secure, and manage external training resources and contractors.
7. Facilitate/deliver training courses via a group setting, virtual webinar/teleconference, through recorded videos, as well as one-on-one.
8. Design and manage evaluation processes that measure the results and impact of training and talent development initiatives. Provide data-driven ROI reports for all training initiatives.
9. Research and stay current with most effective training delivery methods and tools. Drive the implementation of those methods and tools within our agency.
10. Collaborate with the Human Resources, agency-level Training and Development professionals to ensure training content is managed and training attendance is recorded in the agency learning management system.
11. Drive and/or support quality and continuous improvement efforts within the unit, including for example the creation, update, and implementation of work instructions, operating manuals, quality control tools, internal audits, etc.
12. To accommodate business needs and objectives, other duties may be assigned by leadership.

REQUIREMENTS

1. Bachelor’s degree in education, business, marketing, or related field. Minimum four years work experience may be considered in lieu of degree.
2. Five years’ teaching, training facilitation and training development experience required.
3. Experience managing/leading people and teams.
4. Excellent written and verbal communication skills with ability to effectively collaborate with business units to assess needs, develop and deliver training as promised.
5. Excellent training facilitation skills
6. Skills in Microsoft Office (Outlook, Word, PowerPoint, and Excel) required.
7. Skills in E-Learning Authoring Tools, SharePoint, Yammer, SnagIt, Brainshark and Learning Management Systems preferred.
8. Must be able to meet the physical requirements of the position.
9. For positions that require driving, must maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed if you drive your vehicle during company business.

   To learn more about Goodwill San Antonio and to view current open positions,
   please visit www.goodwillsa.org OR www.WorkForGoodSA.org

   Equal Opportunity Employer/Veterans/Disabled