• Manages production and merchandising of assigned departments.
  • Consistently meets or exceeds daily, weekly, and monthly production goals for assigned operation.
    • Understands the production process and works to develop efficiencies or continuous improvements in coordination with Store Team Leader.
    • Communicates production goals and ensures team members understand the relationship between store sales and Goodwill’s mission.
    • Motivates team members to achieve goals.
    • Performs the duties of team members as staffing needs arise.
  • Trains new employees within operation on processes and procedures and follows through on additional training/retraining as needed.
  • Monitors the levels of merchandise on the floor and adjusts production goals and pull process as necessary.
  • Provides input for employee scheduling and properly record hours worked for assigned operation.
• Develops merchandise displays in coordination with Store Team Leader for assigned departments:
  • Ensures the proper maintenance of merchandise displays.
  • Keeps racks and fixtures set to standards.
• Maintains proper security of all company assets.
• Acts as Safety Ambassador for assigned location, adhering to Safety Ambassador expectations.
• Assists the Store Team Leader with store employee meetings as necessary for employees in assigned operation.
• Serves as Leader on Duty as dictated by schedule:
  • Ensures safe work practices are followed at all times
    • Ensures the facility is neat, clean, and organized to prevent injury or accident.
    • Ensures employees, volunteers, community service personnel and others use safe work methods at all times.
  • Assists with supervising the daily cash drawer balances and deposits of store receipts:
    • Assists with monitoring the operation of the cash registers to ensure the proper accountability of all transactions.
  • Balances cash and deposits store receipts as required.
  • Assists with the transmission of all required reports.
  • Assists with the supervision of all employees.
  • Reviews customer concerns and resolves appropriately.
• Maintains interior and exterior of store in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor)
• Assists in ensuring that store equipment is kept in proper working order. Promptly notifies Facilities Department or Warehouse of defects, or Information Technology of problems relating to the computer systems and e-mail.
• Contributes to the effectiveness of the store by performing all other tasks as assigned.

• Ability to read and understand documents such as receipts, time cards, policy manuals.
• Ability to write routine reports.
• Ability to speak effectively and communicate clearly to other employees and customers.

Goodwill of the Finger Lakes and its subsidiaries encourage diversity in the workplace; we are an Equal Opportunity Employer.

Minority/Female/Sexual Orientation/Gender Identity or Expression/Veteran/Disability