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The 211/LIFE LINE Outreach Coordinator is charged with overseeing the implementation and oversight community engagement activities, including program development and outreach, educational programs, special events and other efforts to meet strategic objectives in support of the program and agency mission and delivery of services. This position is responsible for managing and building relationships with community stakeholders to maintain, develop and expand the 211/LIFE LINE resource database. The Outreach Coordinator works closely with resource staff to analyze the need of the database under the guidance from the Resource Manager and in compliance with the accreditation standard of the Alliance for Information and Referral Services (AIRS), AAS, CUSA, and 211NYS.
Core Competencies required to be successful in this job include positive and energetic presentation, managing through systems, work proactively and independently, technical learning, functional/technical skills, excellent written and oral communication skills, presentation skills, managing and measuring work, customer focus, ethics and values, ability to deal with ambiguity, good organizational skills, personal learning.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Under the direction of the 211/LIFE LINE Resource Manager:
3. Responsible for the delivery of superior customer service across all of the stakeholder touch points.
4. Contribute to the overall effectiveness of the department and the agency by completing additional tasks as assigned.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill and/or ability required.
Strong relationship building skills to represent the organization and interact with outside individuals from the community. Ability to work independently, prioritize work, and manage multiple priorities on a deadline. Proficient and confident using MS Office products, specifically Word and Excel, as well as top social media platforms. Positive and energetic demeanor when interacting with potential referral sources and/or participants, excellent written and verbal communication skills, flexibility, and responsiveness to the ever-changing conditions of a dynamic work environment are essential qualities. Able to present to large groups. Able to read, analyze and interpret general business periodicals and professional journals; able to write reports and business correspondence clearly. Knowledge and capacity to work effectively with people from diverse professional cultural, and personal backgrounds.
EDUCATION AND EXPERIENCE:
Associates Degree in Human Services, Business Administration, or related field required. Minimum 2 years demonstrated experience in outreach, marketing, recruiting, maintaining relationships with participants and stakeholders; excellent verbal and written communication skills. Experience with individuals who are blind/visually impaired is desired. Proficiency with Microsoft Office Products.
LANGUAGE SKILLS:
Able to read, analyze and interpret general business periodicals, and professional journals. Able to write reports, business correspondence and progress notes clearly and accurately. Excellent presentation and telephone skills delivered with high energy; ability to make cold calls. Ability to communicate clearly and effectively with participants and stakeholders, maintain the relationships with participants and stakeholder, as well as to consistently provide essential customer service duties.
REASONING ABILITY:
Ability to assess, define and offer solutions to problems, collect, and evaluate data, separate facts from opinions and reach reasonable conclusions, make decisions based on current policy, state and federal regulations, and best practices.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit for extended periods of time and to work extensively with computers. The employee may need to lift 25 pounds. The employee must be able to communicate effectively. The employee needs to have reasonable mobility and be able to travel to locations across West Central New York using a personal vehicle and/or work outside a typical office environment.
WORK ENVIRONMENT:
This position is not fully remote, though the employee may do some work remotely.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.
Full Time
$95k-132k (estimate)
05/13/2024
05/13/2024
abvi-goodwill.com
Rochester, WI
100 - 200