Job Title: Lead Cashier

Department: Donated Goods - Retail

Reporting to: Store Manager

Date: March 2018

Position Status: New

FLSA Status: Non-Exempt

Job Summary:

The Lead Cashier role will include greeting customers when entering and leaving the store. This position is also responsible for maintaining a clean and tidy checkout area. The desired candidate must be able to handle cash transactions with customers using the cash registers. The cashier will be responsible for receipts, frequent buyer discounts and must be able to bag merchandise. The lead cashier is responsible for delivering excellent customer service to promote customer satisfaction. The Lead cashier will be able to handle non escalated customer concerns.

Minimum Qualifications:

Education

High School or GED preferred.

Experience

Minimum of 1 to 2 years prior retail experience preferred.

Licensure, Certification, and/or Registration

None

Other

• Excellent communication skills
• Energy and enthusiasm to help others
• An openness to learn and be a team player
• An excitement for a career in retail
• Be able to perform basic skills on the register & computer
• Must be able to read and comprehend
• Must be able to do basic math calculations using a calculator
• Able to regularly lift up to 10 pounds and occasionally lift up to 50 pounds
• May be required to travel to other stores on an as-needed basis

Job Duties

Essential Duties

% of Time

Front of Store Duties:

• Processes customer transactions by ringing the sale on a cash register, collecting payment, making change, bagging the merchandise and thanking the customer
• Assists customers with shopping needs
• Pulls racks for transporting clothing from the back room to the sales floor and places clothes on sales floor racks. Ensures that clothes are placed on sales racks with similar types and colors of clothing
• Rearranges clothing on racks and items on shelves, removes items from the floor, dusts and pulls clothes from racks that are too full to ensure that the sales floor is kept clean, neat and properly displayed
• Greets customers and receives merchandise, providing customers with an itemized receipt, if desired
• Reports known or suspected security and/or theft problems to the Store Manager or other member of management.
• Other duties as assigned

90

10

Supervisory/Decision making Authority

Does the position require customary supervision and management of at least 2 or more full-time employees? ☐ Yes ☒ No

Enter the number of direct reports and their position titles: None

PHYSICAL REQUIREMENTS: 

Required 

• Standing
• Walking
• Lifting (Up to 50lbs)
• Carrying (Up to 50lbs)
• Kneeling
• Pushing/Pulling
• Bending/Stooping
• Reaching
• Turning
• Repetitive Motions

Preferred

• Reading
• Color Recognition

HAZARDS:

• Housekeeping and/or cleaning agents
• Proximity to moving mechanical parts

SKILL REQUIREMENTS:

Required

• Respectful customer relationships
• Operation of point of sale/inventory software
• Reasoning and logic 
• Maintain records
• Sensitivity to service population’s cultural and socioeconomic characteristics

Preferred 

• Verbal communication (including telephone)
• Written communication (including composition)
• Team-oriented and collaborative interpersonal relationships
• Organize and prioritize information

Employee Acknowledgement:

I have reviewed and understand the requirements stated in this Job Description.