JOB SUMMARY
The cashier/processor will provide retail store(s) with register operations, exemplary customer service, and other tasks assigned by store management. They may work in the processing area of the store handling a variety of donated goods or on the sales floor stocking shelves and providing customer service. Prices and tags items to achieve highest dollar return and assumes responsibility for quality control of donations processed. Needs to understand and positively promote the Mission, Vision and Values of Goodwill Industries and must adhere to all Goodwill Industries of Lane and South Coast Counties Alaska rules, policies, and safety procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform register-opening procedures, including counting and verifying register starting funds.
• Perform opening store tasks, including but not limited to, cleaning, straightening, and stocking glass cases, counters, and cash register areas as needed.
• Perform all register functions accurately. collect cash, charge payments, make change & provide receipts to customers.
• Pack customer purchases in bags or containers.
• Perform register-closing duties, including but not limited to, accurately counting down register, counting deposits, and processing the supporting detailed paperwork.
• Ensure register tills and deposits are properly secured.
• Assist with customer service in other areas on phones and in person, answer customer’s questions concerning location, price, and use of merchandise.
• Answer phones and make store announcements.
• Pull and stock merchandise as directed.
• Remove articles from dressing rooms and return to appropriate area.
• Transport items to and from the sales floor.
• Place items on shelves, in bins, or on racks.
• Face shelves, racks, and /or bins according to display standards.
• Remove old items from display and place in totes or carts, as assigned.
• Provide carry out service, as needed.
• Pull and stock merchandise as directed.
• Ensures that quality customer service is provided to all customers, donors, and employees.
• Answers customer’s questions concerning location, price, and use of merchandise.
• Meet or exceed mystery shopper goal by 93% or higher.
• Inspect, sort, grade, and assign prices or other actions needed to donated items.
• Maintains high-quality and high quantity in processing goods to meet productivity standards.
• Maintains accurate and consistent prices.
• Prepare items for sale by hanging clothing, cleaning items as needed, and bagging items that need to be kept together.
• Tag, mark and code items selected for sale according to designated prices and type of merchandise.
• Tally amounts of processed items.
• Other duties may be assigned.

JOB EXPECTATIONS

• Provide exemplary customer service.
• Ensure compliance with all company policies, CARF standards and safety and security regulations.
• Maintain well-groomed appearance and acceptable dress in compliance with GILSCC’s dress guidelines. (See Handbook policy 172)
• Must Be 16 years of age or older
• Must have basic math skills to accurately count cash.
• Ability to work in a fast-paced, stressful environment
• Must be able communicate effectively with co-workers and customers.
• Must have sufficient command of the English language to effectively communicate with customers, co-workers, and supervisors.
• Must be able to function independently and as part of a team.
• Must provide current, state issued identification and eligibility to work in the United States.
• Must pass criminal background check and pre-employment drug-screen.
• Must be flexible in work assignment to accommodate changing production demands.
• Must exercise good judgment.
• Must report for all regularly scheduled work on time. Notify supervisor as soon as possible regarding the need and expected duration of any absence.
• Must not present a direct threat to the safety and health of oneself, others or to property.
• Must have no record or disclosure of criminal conviction(s) that indicate a tendency toward theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude, or predatory behavior.
• Must be able to perform essential functions of the Cashier/processor job description with or without accommodation.

EXPERIENCE
One to three months cashier or related experience and/or training preferred but not required.

EDUCATION
No minimum education requirement.

CERTIFICATES, LICENSES, REGISTRATIONS
None required.

PHYSICAL DEMANDS OF WORK REQUIREMENTS
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employees must occasionally lift 10-25 pounds and/or move up to 50 pounds with assistance.
• The duties of this job regularly require an employee to stand; use hands to feel objects, tools, or controls, and reach with hands and arms; the employee is required to walk, talk, and hear.
• Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to stand; use hands to feel objects, tools, or controls, and reach with hands and arms, the employee is required to walk and talk and/or hear.
• Uses telephone, cash register, handheld pricing/tagging machine, paper, pens.
• DOT Strength Classification: Medium

WORK ENVIRONMENT
Works indoors in a warehouse or store setting. May be exposed to dust or other airborne particles. Environment is heated and may be air-conditioned. The noise level in the work environment is usually loud.

WORK HOURS
Must be available during store hours, including weekends, evenings, and some holidays.

CORE COMPETENCIES

• Technical Skills Strives to continuously build knowledge and skills.
• Customer Service Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills Remains open to others’ ideas and open to try new things.
• Oral Communication Communicates well with others & responds well to questions.
• Teamwork Gives and welcomes feedback; Supports everyone’s efforts to succeed.
• Ethics Upholds organizational values.
• Organizational Support Follows policies and procedures.
• Motivation Measure’s self against standard of excellence.
• Professionalism Approaches others in a tactful manner.
• Quality Completes work in timely manner; Strives to increase productivity.
• Safety and Security Observes safety and security procedures, Reports potentially unsafe conditions.
• Adaptability Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality Is consistently at work and on time.
• Dependability Takes responsibility for own actions.
• Initiative Asks for and offers help when needed.
• Innovation Generates suggestions for improving work.