Application Deadline: May 9th, 2024

“Goodwill offers a chance to make a difference" Are you ready for a job you’ll love? 

Come join our incredible team !

A successful Shift Supervisor will naturally become a top candidate for career growth opportunities within Goodwill's Operations Division.

The Shift Supervisor will be responsible for acting as the team lead, trainer, and driving day-to-day workflow in E-Commerce or E-Book departments. This role will work alongside employees’ and contribute in the day-to-day operations.

We are looking for someone who is a TEAM PLAYER and brings ideas to the table. Motivate and drive the team to success. 

Pay $18.05 Hr. Full Time employees are eligible for Medical, Dental, Vision, Retirement, Long Term Disability, Short Term Disability, Life and Accidental Death and Dismemberment, Flexible Spending Accounts and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave.

JOB SUMMARY

The Shift Supervisor role will support Goodwill’s mission by generating revenue to help people overcome barriers to economic and personal independence through education, training, and job placement programs. The Shift Supervisor will be responsible for acting as the team lead, trainer, and driving day-to-day workflow in E-Commerce or E-Book departments. This role will work alongside employees’ and contribute in the day-to-day operations.

ESSENTIAL FUNCTIONS

• Meets or exceeds minimum productivity standards and expectations/KPIs for assigned duties.
• Generally responsible for monitoring the workflow and addressing immediate issues of safety, and product flow either personally or through delegation (aka “Management by Walking Around”).
• Assists in managing breaks, redirects staff/work teams to address call-offs, coaches’ employees verbally and with initial write-ups, and provides input to reviews and terminations.
• Monitors employee performance and production according to set goals and standards.
• Teaches, coaches, and implements product research protocols, and procedures and protocols for listing items on our E-commerce platforms.
• Checks quality of listing descriptions and product photos to ensure accuracy, correct use of grammar, and quality of products listed.
• Assists in ordering and maintaining supply stock. 
• Acts as a Safety Representative for the team.
• Duties are completed accurately, safely, and timely to ensure that items are handled appropriately and not damaged throughout the process.
• Promotes and demonstrates positive teamwork and cooperation.
• Adapts and uses technology as it becomes available to operate efficiently. This includes but is not limited to process automation and platform updates and/or changes.
• Maintains a clean and organized work area to provide a safe and efficient workflow for employees and customers.
• Follows all Goodwill and department policies and procedures, the Employee Handbook, and safety standards.
• Cross-trains and works in other areas as assigned by any member of management.
• Performs all other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• High school diploma or equivalent preferred.

Experience:

• Minimum of one-year E-commerce sales experience desired.

Other: 

• Ability to use basic technologies to follow company standards. This may include but is not limited to Internet Search Engines, Microsoft Office Suite and other software platforms.
• Have a keen eye for detail and quality. Able to be detail oriented and very organized.
• Have an advanced level of knowledge to identify and describe high-end merchandise, including but not limited to: antiques, collectibles, artwork, designer brand names, jewelry, books, and media.
• Able to effectively write and proofread item descriptions for clarity, spelling, and grammar.
• Able to communicate effectively with customers, managers, supervisors, staff, and peers through verbal and electronic means.
• Able to problem solve and make decisions.
• Able to maintain confidentiality.
• Able to withstand prolonged sitting/standing, reaching, and bending up to 8 hours per day.
• Must have the ability to use a dolly and pallet jack as required.
• Must be able to work a varied schedule which may include weekends, evenings and holidays as needed with occasional overtime.

Core Competencies

Excellence Level 2 

Trust Level 2

Customer Focus Level 1

Teamwork Level 2

Communication Level 2

Knowledge and Skills Level 2

Functional Competencies

Action Oriented

Adaptability, Level 2

Initiative, Level 2

Developing Others, Level 1

Time Management 

Physical Requirements

Attachment to Job Description

Job Code & Title: 623 – Shift Supervisor, E-Commerce Dept Number: 1005 or 1006

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Guide to Physical Requirements:

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)

Heavy: 45 lbs & over - OCCASIONALLY

Moderate: 15-44 lbs - FREQUENTLY

Light: 14 lbs & under - FREQUENTLY

CARRYING:

Heavy: 45 lbs & over - OCCASIONALLY

Moderate: 15-44 lbs - FREQUENTLY

Light: 14 lbs & under - FREQUENTLY

PUSHING/PULLING - FREQUENTLY

REACHING:

Above Shoulder - OCCASIONALLY

At Shoulder - OCCASIONALLY

Below Shoulder - OCCASIONALLY

TWISTING - FREQUENTLY

BENDING - FREQUENTLY

KNEELING/CRAWLING - OCCASIONALLY

SQUAT - FREQUENTLY

CLIMBING:

Use of legs only (stairs) - OCCASIONALLY

Use of arms & legs (ladders) - OCCASIONALLY

HEARING - CONTINUOUSLY

VISION:

Visual, close - CONTINUOUSLY

Visual, distant - OCCASIONALLY

Visual, depth perception - OCCASIONALLY

HANDS/FINGERS:

Simple grasping - CONTINUOUSLY

Fine Manipulation - CONTINUOUSLY

Repetitive Movements - 

WALKING - CONTINUOUSLY

STANDING - FREQUENTLY

SITTING - OCCASIONALLY

SPEAKING - CONTINUOUSLY

OTHER, please describe -