Applications due by April 19, 2024

Position Description

Pay: $17/hour

This position is eligible for Daily Pay! Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

Work Schedule: Full-Time; Monday - Saturday

This Full Time job is eligible for Medical, Dental, Vision, Retirement, Long Term Disability, Short Term Disability, Life and Accidental Death and Dismemberment, Flexible Spending Accounts and several voluntary supplemental benefit offerings. In addition, this position is eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave.

OBJECTIVE

We are looking for a reliable Call Taker/Dispatcher to act as a communication point for non-emergency calls. You will receive transportation requests, transmit messages and track vehicles. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in busy situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information. This position is a full-time position with the potential for paid overtime.

QUALIFICATIONS

High school diploma or equivalent. 

OTHER REQUIREMENTS/PREFERENCES

As a Call Taker/Dispatcher, it is crucial that the dispatch phone is always monitored. Each client who calls our phones must feel welcomed and treated with professionalism. Therefore, applicants must be detail orientated, be able to multi-task with excellent time management skills, have a positive attitude with excellent customer service skills, and the ability to think on your feet and discern what is in the best interest of the client and company.

Dispatchers will need to be able to communicate and work efficiently with many different people and personalities, including people with disabilities.

Relaying information in a professional and efficient manner is the primary duty of the Dispatcher. Therefore, it is important that the Dispatcher learns and understands the use of a multi-line phone system, basic administrative & computer skills and excellent communication skills and has a pleasant and outgoing personality.

Self-confident and positive applicants with exceptional multitasking experience who enjoy working with the public and would like to assist in improving the efficiency of our department will excel in this position.

Must possess the ability to make independent decisions when circumstances warrant such action.

KEY RESPONSIBILITY AREAS {Essential Functions}

• Organizes and dispatches 5125 transports for the next day prior to end of shift.
• Actively reviews completed transports with drivers for accuracy prior to end of shift.
• Responsible and accountable for completeness and accuracy of driver time-stamps and trip completions prior to completion of shift.
• Responsible for accurate and complete data entry for the shift.
• Responsible for generating applicable reports and checking for accuracy.
• Other administrative duties assigned during the shift delegated by the Transportation Manager and Transportation Coordinator.

Relationship Management

The Call Taker/Dispatcher is responsible for establishing and maintaining a positive and professional relationship with all customers, vendors, referral agencies, consumers, families and Discover Goodwill Rehabilitation and Community Services staff. The individual will also advise the Transportation Manager through formal and informal means, on the overall production operation and in particular, the workflow, and information related to customer demands, quality control problems, material shortages and personnel needs. The individual must also partner with internal customers by communicating changes in direction and accommodate requests for assistance to achieve department goals.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify

We promote a Safe & Drug-free Workplace.

Physical Requirements

Attachment to Job Description

Position: Dispatcher Dept Number:  5125