Donor Service Representative

Department: Retail

Supervisor: Store Manager

BASIC FUNCTION

To assist and promote through positive customer service the donations of clothing and household items to Goodwill for resale in its store locations.

JOB DUTIES AND RESPONSIBILITIES

Greets donors in a pleasant and professional manner. Promotes and represents Goodwill in a positive manner.

Assists donors with donations; assists donors with unloading of donations from vehicle; issues donation receipts; politely refuses items on the “thanks, but no thanks” list; provides donation information and general Goodwill information to donors.

Completes donor tracking paperwork accurately and submits in a timely manner.

Assists transportation department to include, but not be limited to: loading and unloading trucks, assists in the collection and distribution of materials to and from trucks and processing areas; removal of trash and salvage from store and production areas.

Steri-fabs appropriate items following all safety precautions.

Performs all duties in a safe manner and adheres to all safety guidelines to include, but not be limited to: proper footwear and gloves worn at all times, aisles maintained free of clutter; etc. follows all safety precautions and techniques when operating material handling equipment, reports all safety hazards to store manager in a timely manner.

Price hard goods as needed.

Assists in maintaining a clean and orderly production and donor area as well as outside donor area.

Supports, promotes and participates in organizational programs and special events.

POSITION SUPERVISED

None

JOB SPECIFICATIONS

Ability to speak, hear, read and write

Ability to speak English in order to interact with donors and customers satisfactorily

Must present a neat and positive appearance and demeanor

Must possess good customer service skills

Must be able to stand for extended period

Must be able to lift up to 50 pounds frequently

Must be able to work a flexible schedule to include evenings and weekends

PHYSICAL REQUIREMENTS

Ability to push and pull various carts requiring a force of 50 pounds a distance of 100 feet for 25% of the shift

Ability to push and pull manual pallet jacks with gaylords or other material requiring a force of 60 pounds a distance of 100 feet for 25% of the shift

Ability to lift 50 pounds from ground level to waist level at least 80 times during the course of an entire shift

Ability to repeatedly bend forward or to the side 60 degrees to remove or place items into various carts and gaylords for 50% of the shift

Ability to step up 24 inches onto forklifts and/or onto the lift forks slots of trash dumpsters up to 25% of shift

Ability to raise hands above the head to open trash dumpsters for 10% of the shift

Visual and hearing acuity (with correction) that meets standard vision and hearing test criteria Note: This applies to powered industrial equipment operators only.

Possession of a forklift license or the ability to become certified as a forklift operator. Note: This applies to powered industrial equipment operators only.

Ability to stand continuously for more than 75% of the shift